ATSI Awards Gold Call Center Certification to ABA
A Better Answer, Inc. of Plano, Texas has been awarded the prestigious Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI). A … Read more
A Better Answer, Inc. of Plano, Texas has been awarded the prestigious Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI). A … Read more
GN Netcom announced a voluntarily recall of Lithium-ion batteries, from ATL, that are used in GN9120 wireless headsets and sold from January 2005 through September … Read more
Amtelco has added integral SMS text messaging to the dispatching component of both its Infinity platform and Intelligent Series applications. Both platforms now support two-way … Read more
DialAmerica, one of the largest privately owned teleservices companies in the U.S., announced a new organizational structure that streamlines and simplifies operational reporting lines and … Read more
Startel has several initiatives focused on deploying technology solutions to enable clients to weather this economy, putting them in a position to realize an accelerated … Read more
Amtelco has released the groundbreaking Intelligent Soft Agent for installation in the call center market. The Intelligent Soft Agent is the next-generation evolution of Amtelco’s … Read more
ATSI created a new awards program that recognizes outstanding ATSI 24/7 certified agents. The ATSI 24/7 Certified Agent of the Year Award will give call … Read more
AnswerNet, the world’s largest telemessaging firm and a full service provider of inbound, outbound, and e-bound contact center services, announced the company has changed its … Read more
According to ContactBabel: In the United States: There are 56,900 contact centers There are 3.07 million call center agent positions Large contact centers (more than … Read more
During 2008, the American Teleservices Association (ATA) deployed its self-regulatory organization’s auditor certification program, whereby individuals can attain expert status as contact center auditors to … Read more