Connections Communication Services Purchases A Better Answer
Connections Communications Services located in San Francisco and owned by Gary Whalen has purchased A Better Answer located in Hesperia, CA, owned by Dee Cunningham. … Read more
Connections Communications Services located in San Francisco and owned by Gary Whalen has purchased A Better Answer located in Hesperia, CA, owned by Dee Cunningham. … Read more
Ryla Inc., a provider of outsourced call center and customer contact solutions has selected the Mobile County community of Saraland, Ala. as the site for … Read more
The American Teleservices Association (ATA) furthered its state and federal advocacy efforts April 26-29, during the 2009 ATA Washington Summit, the association’s annual three day … Read more
Professional Teledata officially launched PInnacle Freedom, the newest addition to its comprehensive suite of technology solutions. After eighteen months of development, it has the first … Read more
ATSI (Association of TelesServices International) announced that Telescan is the first vendor to be certified under their Industry Standards Certification program. Telescan’s Prism® switch and … Read more
Of potential interest to call centers, Michele Shuster, of Mac Murray, Petersen & Shuster LLP, alerted Connections Magazine that the Federal Trade Commission (FTC) announced … Read more
Business Connections, Inc. has re-certified for the Association of Teleservices International (ATSI) 24/7 Call Center Certification Gold Award, originally qualifying in 2002 and again in … Read more
COPC Inc. (Customer Operations Performance Center Inc.) and SOCAP International (Society of Consumer Affairs Professionals) released results of their first multi-industry benchmarking study for customer … Read more
OnviSource announced the expansion and acquisition of new contracts for its business process outsourcing services, OnviServ. As a result, efforts to rapidly recruit and hire … Read more
BenchmarkPortal published a report showing how contact centers can protect existing investments while making a phased migration to all-in-one communications software suite solutions. The report, … Read more