Category Archives: Issues

January 2021 Issue of Connections Magazine

The January 2021 Issue of Connections Magazine, covering call centers and the teleservice industry

Feature Content:

January 2021

Telesales Best Practices: Three Tips to Improve Telesales Training by Angela Garfinkel
Do you want better telesales results? Put these three training tips into practice to produce better outcomes. . . . read more >>

From the Publisher: Welcome to Connections Magazine 3.0, by Peter Lyle DeHaan, PhD
The call center industry will help our world successfully embrace what lies before us. And Connections Magazine will be there every step. . . . read more >>

Improve Hiring Results with Blind Auditions by Donna West
If you desire employee longevity for your call center, seek nontraditional applicants who appreciate the opportunity to work from home. . . . read more >>

2020 Contact Center Retrospective by Donna Fluss
To move thoughtfully into the digital future, embrace these six positive megatrends that emerged during the past year. . . . read more >>

How AI-Powered Technologies Can Help Reduce Contact Center Agent Burnout by Seb Reeve
Discover how AI-powered technologies and tools can reduce agent burnout, which will contribute to a healthier bottom line. . . . read more >>

Ten Years Ago: Using Incentives in the Contact Center: Five Tips for Success by Peggy Carlaw
Here are five tips to keep in mind when you’re creating a new incentive program or overhauling an existing one. . . . read more >>

Twenty Years Ago: Due Diligence Check List: Don’t Get Nipped in the Bud, by Lisa Olson
Don’t overlook these insider tips when purchasing a company. . . . read more >>

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Industry News

Send us your call center news for consideration in the next issue of Connections Magazine.

About Connections Magazine 

Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, sent at no cost to qualified readers at call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies.

For more information, email Peter DeHaan

November/December 2020 Issue of Connections Magazine

The November/December 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

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November 2020

September/October 2020 Issue of Connections Magazine

The September/October 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

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July/August 2020 Issue of Connections Magazine

The July/August 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

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CM July Cover

May/June 2020 Issue of Connections Magazine

The May/June 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

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CM May 2020 Issue

March/April 2020 Issue of Connections Magazine

The March/April 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

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March 2020

January/February 2020 Issue of Connections Magazine

The January/February 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

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January 2020

November/December 2019 Issue of Connections Magazine

The November/December 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

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CM November 2019

September/October 2019 Issue of Connections Magazine

The September/October 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

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Sept/Oct 2019 Issue

The July/August 2019 Issue of Connections Magazine

The July/August 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

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CM July 2019