AI in Answering Services
A Shift Towards High Complexity Roles and Greater Profitability By Michael C. McMillan As artificial intelligence (AI) continues to evolve and permeate various industries, the … Read more
A Shift Towards High Complexity Roles and Greater Profitability By Michael C. McMillan As artificial intelligence (AI) continues to evolve and permeate various industries, the … Read more
Presented by The SingleComm Team “Like any other tool, AI should be viewed as something that can improve the performance of the humans on your … Read more
By Renaud Charvet Fans of Friends may recall the episode in which Phoebe works as a call center agent for Empire Office Supplies, desperately trying … Read more
By Rama Sreenivasan We all know how important customer experience is to call and contact centers. After all, 76 percent of customers say they would … Read more
3 Responses to Using AI to Serve Customers By Peter Lyle DeHaan, Ph.D. Predictions about the emergence of artificial intelligence (AI) have been with us … Read more
By Donna Fluss Many years ago, when I was managing a credit card customer service contact center, one of our clients threatened to bomb our … Read more
No matter what you’re selling or where you’re located, the same issues tend to arise when it comes to providing excellent customer service. Perhaps your … Read more
Design a Callback Strategy That Works for You and Your Callers By Peter Lyle DeHaan, Ph.D. Though not every caller will use it, many appreciate … Read more
Tips for Improving Processes or Adopting New Technology Submitted by SingleComm While process-improving technology is a must for contact centers that want to stay competitive … Read more
Offer Call Backs and Customer Service Options By Peter Lyle DeHaan, Ph.D. In thinking about going beyond the call, you may assume this is an … Read more