Ockham’s Razor and the Long-Term Secretary
By Sam Carpenter Ockham’s Razor is a principle, attributed to the 14th-century English philosopher William of Ockham. It states that entities should not be multiplied … Read more
By Sam Carpenter Ockham’s Razor is a principle, attributed to the 14th-century English philosopher William of Ockham. It states that entities should not be multiplied … Read more
By Stewart Settles and Teresa Fudge The practice of recording telephone communication is a growing trend in today’s business environment. In some industries, logging recorders … Read more
By Marteann Bertrand Answering services are a hot commodity in today’s market. Rarely, if ever, in the past has there been so much interest from … Read more
By Donna West (Part I of this article appeared in the January/February issue of Connections Magazine). 14. Archiving messages: Be sure you charge for printing … Read more
By Kevin Beale Change is a given in the call center industry. Innovation has followed after invention, and we’ve all had to adjust to the … Read more
By Marteann Bertrand As I sit down to write this third and final article in our “Acquisition Aftermath” series, I realize there is not a … Read more
By Steve and Chris Michaels Updated January, 2007 A prerequisite for starting your Telephone Answering Service (TAS) from scratch is to ask yourself three simple … Read more
By Steve and Chris Michaels Updated January, 2007 You currently have a business that is a 24-hour operation and would like to use your current … Read more
By Steve and Chris Michaels Updated January, 2007 You’ve seen an ad in a newspaper or trade publication with a telephone answering service for sale … Read more
By Steve and Chris Michaels Updated January, 2007 It makes a lot of sense for existing Telephone Answering Service (TAS) owners to buy the customer … Read more