Not Measuring Your Customer Service? Then You Are Not Even Close to Managing It
By David Saxby Most companies and call centers measure success by their sales numbers but they overlook one small detail – the customer. Do you … Read more
By David Saxby Most companies and call centers measure success by their sales numbers but they overlook one small detail – the customer. Do you … Read more
By T. Clint Hurd Over the past several years much has been said about ISDN (Integrated Services Digital Network) – the good, the bad and … Read more
By Joe Marino If you need a little help on the way to success, try these eight steps. Although there is no such thing as … Read more
By Wayne Moseley The first most important aspect of credit for any business is time in business (tenure). Formal business tenure is established through a … Read more
By Don Benton Late last year I upgraded my 10 operator positions to PC’s. The PC’s consume more power than the terminals I was using … Read more
By B. J. Fischer B. J. Fischer, owner of Answer All in Macon, GA, switched from DID to ISDN two and a half years ago, … Read more
By Derrick Boston You can increase your revenues and deepen your customer relationships by scheduling appointments for your customers. The problem, as we all know, … Read more
By Donna West The rain was relentless; a block away at the foot of the street, the usually sleepy creek was churning. Hurricane Floyd was … Read more
By David Saxby Customers are gold to your business! They are your lifeblood. Without customers, we would all be out of business. So if customers … Read more
By John Calhoun 1. Do not understaff: Many times as a business owner/operator, some of us tend to overlook the obvious when it comes to … Read more