Preparing for the Future
Featuring: Donna West, Jim Esser, Darlene Campbell, JR Criner, Mark Herlache, Paula Ford, Frank D’Ascenzo, Dan L’Heureux We asked several industry leaders to take a look at … Read more
Featuring: Donna West, Jim Esser, Darlene Campbell, JR Criner, Mark Herlache, Paula Ford, Frank D’Ascenzo, Dan L’Heureux We asked several industry leaders to take a look at … Read more
By David G. Mpojeannis History has shown us, time and time again, that investing today in technology trends that people will be using tomorrow can … Read more
By Irina Popescu Computer software and equipment budgets are shrinking. More and more companies are turning to the license-free Linux operating system to run their … Read more
By Steve Michaels As the snow lay covering the garden, I remembered the different cycles we had to go through to produce a harvest of … Read more
By Luanne Sorenson Call Centers interested in providing contracted services to health care providers will have a competitive advantage if they are familiar with HIPAA … Read more
The Huntsville office of Signius answers and processes calls for the Housing Authority of Huntsville. They are essentially the maintenance department for all the area’s … Read more
By Peter Lyle DeHaan, PhD As I wrote my column for the last issue, I was struck with the realization that I had structured Connections … Read more
The annual Great Lakes Telemessaging Services Association (GLTSA) convention was held October 24th and 25th in Schaumburg Illinois. Originally scheduled for September 13th and 14th, … Read more
The Canadian Call Management Association (CAM-X) held its 37th annual convention and trade show, November 28th through December 1st, in beautiful Whistler, British Columbia. The … Read more
By Wayne Moseley [Parts I and II appeared in earlier issues of Connections.] Banks have recently become a lot like the government: they continue to … Read more