An Interview with Lori Jenkins Convention Chair Urges “Focusing on the Future”
ATSI convention chair, Lori Jenkins, took some time to talk about the convention and to encourage us to attend! Here is what she had to … Read more
ATSI convention chair, Lori Jenkins, took some time to talk about the convention and to encourage us to attend! Here is what she had to … Read more
This year’s ATSI President, Darlene Campbell, has had a busy and active schedule attending to her duties and pursuing her goals for the association. Connections … Read more
By Maggie Klenke The concepts of delivering world-class customer service and staying within today’s tightened budgets may seem at odds with one another. But, while … Read more
By Peter Lyle DeHaan, PhD I am a bit of a movie buff. Among my more arcane interests is a fixation with memorable, unique, or … Read more
By Renee Hotte The Family and Medical Leave Act (FMLA) is almost ten years old and litigation under the Act is increasing dramatically. This law … Read more
By Frank McKeown We operate a small inbound call center near the University of South Florida in Tampa, Florida. Most of our CSRs are students … Read more
Reported by Peter Lyle DeHaan, PhD The Startel National Users Group (SNUG) held its fifteenth annual meeting February third through sixth in sunny Orlando, Florida. … Read more
By David Saxby If you were to review the memories from your youth, chances are there was a teacher, a friend, or a family acquaintance … Read more
By Steve Michaels The dreaded day had finally come. One of the requirements to enter our alpaca, Sweet Pea, into the top Celebrity Sale of … Read more
By Ronald S. Niemaszyk Ralph is the owner of a small answering service and one of my favorite clients. One day, when I was in … Read more