Strategic Call Distribution
By Peter Lyle DeHaan, PhD I will admit it – I have a propensity towards idealism. I think that life should be fair and that … Read more
By Peter Lyle DeHaan, PhD I will admit it – I have a propensity towards idealism. I think that life should be fair and that … Read more
By Mike Wilson, J.D. Music so permeates our culture that we take for granted the right to play it. However, performing rights organizations like ASCAP, … Read more
Every business owner and manager is concerned about the future. While people tend view their prospects in varying time horizons (albeit a day, a year, … Read more
By Gary Chambers Like it or loathe it, virtually every jurisdiction across North America offers some form of tax-funded subsidy to attract new corporate citizens. … Read more
Regardless of platform, paradigm, or perspective, one common need of every teleservice company is to quickly, accurately, and effectively bill their clients for services rendered. … Read more
By Lisa Olson Do you have times when employee morale is low? Do your employees seem unhappy, maybe even scared? These types of issues usually … Read more
Connections Magazine salutes the following companies for winning the Award of Excellence which was announced at the 2002 ATSI convention. Year 1AAMCOM, Redondo Beach, CAAmbs … Read more
By Tedd Smith, ATSI President Hello, everyone! It is my honor to serve as your president of ATSI for the next twelve months. I want … Read more
By Joseph Pfefer With great interest I read the article regarding venturing into the alarm monitoring industry. As someone from the alarm industry for over thirty … Read more
By Penny Reynolds In today’s contact center, where the overwhelming majority of ongoing expense is related to staffing, optimizing the personnel resource is critical. Getting … Read more