Errors and Omissions Insurance Case Study: Wrongful Death
By Laura McCormick The following is a claim scenario involving teleservices companies, based on combining fact from actual claims made against the ATSI Professional Liability … Read more
By Laura McCormick The following is a claim scenario involving teleservices companies, based on combining fact from actual claims made against the ATSI Professional Liability … Read more
Connections Magazine congratulates the following companies for being honored with the Call Centre Award of Distinction and Award of Excellence for 2002. These awards are … Read more
Connections Magazine congratulates the following companies for being honored with the Award of Excellence for 2002. These awards are a result of independent testing and … Read more
As telephone numbers are assigned, the availability of numbers within an area code diminishes. In order to make sure that there are always numbers available, … Read more
By Ron Beilin and Paul DelFino When discussing small business and entrepreneurial behavior, the phrase “been there – done that” may be a perfect summation … Read more
By Ronald S. Niemaszyk According to the Internal Revenue Service (IRS), tax returns showing more than $50,000 in adjusted gross income made up only 27 … Read more
By Susan Best Outbound telemarketing has evolved over the last 20 years. An industry that in the early days made telephone calls to an untargeted … Read more
The majority of Connections Magazine readers are involved with businesses that focus, either exclusively or primarily, on incoming calls. To someone who specializes in processing … Read more
By Tim Montgomery Small call centers certainly have their share of challenges and frustrations. Many struggle with the same basic issue – how to get … Read more
By Steve Michaels The following is an ongoing segment focusing on real-life transactions between buyers and sellers in the industry. Here are some examples of … Read more