Telemessaging and Teleservices Groups and Associations
Here is a summary of each of the industry associations and user groups. Use the contact information to find out more. ASTAAAtlantic States Telephone Answering … Read more
Here is a summary of each of the industry associations and user groups. Use the contact information to find out more. ASTAAAtlantic States Telephone Answering … Read more
By Steve Michaels The following is part of an ongoing segment detailing real life transactions between buyers and sellers in the telemessaging industry. This month … Read more
The sixteenth annual SNUG (Startel Network Users Group) convention was held in downtown San Antonio, February 2 through 5, at the Hyatt Riverwalk Hotel, two … Read more
By Laura Alexander As technology has developed over the past decade, the Internet has become ubiquitous, and this is certainly true in the teleservices industry. … Read more
By Mike Wilson J.D. The January 2002 issue of Connections Magazine gave an overview of the Health Insurance Portability and Accountability Act and explained that … Read more
By Sid Mandel and Douglas Duncan Long years of experience operating high-volume telemessaging services has caused us to wrestle with the same question that many … Read more
By Malcolm C. McCulloch, Ph.D. How many times have you recruited an exciting candidate for your contact center, only to have the person walk away, … Read more
By Peter Lyle DeHaan, PhD It amuses me to tell people that I went to college for 26 years. Their reactions vary from shock to … Read more
By Eric Miller In the battle for increased market share, outsourcers continue to search for creative ways to provide new and different call center services. … Read more
By Penny Reynolds Sharpen your pencils. Dust off the calculator. It’s time for a math lesson. Running a successful call center operation means managing by … Read more