Understanding your Telephone Bill: Billing Increments and Minimums
By Ken Rothacker This is part four in our ongoing series about understanding your phone bill. Here is the next question you should ask before … Read more
By Ken Rothacker This is part four in our ongoing series about understanding your phone bill. Here is the next question you should ask before … Read more
By Joseph Sameh According to the results of the April 2001 Harris Interactive survey, people are accustomed to using the Internet for customer self-service. Customers … Read more
By Donna West Now that all bags have to be screened, not just carry ons, the rules are again changing regarding how to pack and … Read more
By Steve Michaels The following is an ongoing segment featuring real life telemessaging industry transactions. This month’s installment comes in response to a question on … Read more
The 2003 NAEO (National Amtelco Equipment Owners) Annual Conference was held February 23-26 in Carefree, Arizona at the Carefree Conference Resort. The Sunday evening opening … Read more
By Peter Lyle DeHaan, PhD As the economy becomes more global and society becomes more ethnically diverse, differences in language become more pronounced. In some … Read more
You say and believe that your call center is good, but can you prove it? Sure, you have clients who say how much they value … Read more
Connections Magazine checked in with ATSI Convention Chair Lori Jenkins. After a successful convention in 2002, Lori reprised her role as convention chair in 2003. … Read more
By Peter Lyle DeHaan, PhD About three years ago, I started to sense that it was time for a career change. Work wasn’t fun any … Read more
By Ken Rothacker This is part three in our ongoing series about understanding your phone bill. Here is the next question you should ask before … Read more