A $175 Oil Change
By Peter Lyle DeHaan, PhD A few years ago I bought a new car. Although it wasn’t my practice to take my cars to their … Read more
By Peter Lyle DeHaan, PhD A few years ago I bought a new car. Although it wasn’t my practice to take my cars to their … Read more
In simple terms, using a hosted service is like renting software. The Internet is a common element to hosted services. Typically software resides in a … Read more
The 59th Annual ATSI Convention and Expo was held June 18 to 21 at Disney’s Contemporary Resort in Orlando, Florida. Though the weather outside wasn’t … Read more
Connections Magazine Salutes the 2003 ATSI Award of Excellence Winners Year 1 Answer Network Cypress / TAB AnswerNetwork, Santa Ana, CAAnswer Quick, Louisville, TNCorporate Message Services, … Read more
Projecting incoming call center traffic and scheduling enough staff to match the projections are challenging, time-consuming, and thankless tasks. And the larger the call center, … Read more
“Seems like just yesterday that Ed Krepps, John Haines, and I started making voice loggers and recorders,” recalled Michael Stoll, president and chief technology officer … Read more
By Steve Michaels The following is an ongoing look at real life transactions in the TAS industry. These are two documented cases where either too … Read more
Reported by Dan L’Heureux The Southern Telemessaging Association (STA) held its second Spring Cruise / Workshop April 28 through May 3 aboard the Carnival Cruise … Read more
By Peter Lyle DeHaan, PhD Most readers of Connections Magazine are outsourcing service providers, offering an array of telephone-related and contact services to their clients. … Read more
By Christine J. Holley “By 2006, some 35 percent of all annual North American call center sales will be made over IP networks.”– 2002 North … Read more