Objections Are Opportunities—Part 1
By Kathy Sisk An objection is not a rejection. In most cases an objection means, “I need more information.” Assume that objections will surface during … Read more
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Looking Ahead
By Bob Vornberg Telephone answering services (TASs) have played a unique and important role in our economy, from the early days of cord boards to … Read more
Continuous Improvement for Telemarketing Programs
By Rich Hamilton After countless hours of planning, preparation, and implementation, you finally have the new telemarketing program in place. The program is running smoothly, … Read more
Alston Tascom Announces Two Easy-to-Use Revenue Enhancing Products
Alston Tascom announced two new products, with an eye toward providing more tools for their customers to use to enhance their call center revenue: ADAM … Read more
Amtelco Introduces Intelligent Series v5.0
Amtelco introduced version 5.0 of its Intelligent Series (IS) suite of call center applications. The updated IS messenger interface incorporates multiple conversations into one window. … Read more
Professional Teledata Announces New Online Payment Processing Solution
Professional Teledata launched ThePaymentPortal.com, its new payment processing option for its Total Billing Solution 3 (TBS3) software. The solution was unveiled earlier this month during … Read more
The May/June 2017 Issue of Connections Magazine
The May/June 2017 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: [Connections Magazine is proudly published by Peter … Read more
Connecting on an Outbound B2B Sales Call
By Matthew Robison Let’s face it: Nobody likes receiving sales calls. Those of us who aren’t millennials remember the days of the landline ringing at … Read more
Managing Your Workforce Management Strategy
By Christian Szpilfogel Over the last fifteen to twenty years, workforce management has evolved from a discipline into a technology sector, moving beyond the simple … Read more