PACE Adds Puerto Rico to the USA DNC Regulatory Guide
The Professional Association for Customer Engagement (PACE) added Puerto Rico to the PACE USA DNC Regulatory Guide. Touted as a valued industry resource, the PACERegulatoryGuide.com … Read more
The Professional Association for Customer Engagement (PACE) added Puerto Rico to the PACE USA DNC Regulatory Guide. Touted as a valued industry resource, the PACERegulatoryGuide.com … Read more
The November/December 2017 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: [Connections Magazine is proudly published by Peter … Read more
By Ben Rafferty Imagine if you had to read your PIN out loud at the ATM to make a transaction. With the possibility of someone … Read more
OnviSource announced ia.Enterprise, a new generation of customer experience management (CXM) and business process automation (BPA) integrated solutions. It’s driven by intelligent automation capabilities. The … Read more
By Wayne Scaggs Events in our lives seldom just happen to us, regardless of what we tell ourselves or our friends. Somewhere along the way, … Read more
Szeto Technologies is a manufacturer specializing in developing equipment for telephone switching and voice and data communication. For over thirty years it has provided technical … Read more
By Donna Fluss It’s hard to find a product today that doesn’t claim to use machine learning to provide artificial intelligence (AI). The funny thing … Read more
By Peter Lyle DeHaan, PhD Bots, sometimes called chatbots, are applications used to automate responses to social media and online inquiries. The purpose of bots … Read more
By Ryan Apodac “What’s the secret sauce?” This is a common question new clients often ask me. But there is no simple answer. Of course, … Read more
By Kathy Sisk How can an outbound agent overcome the pitfalls of heavy legislation that affects agent burnout? By incorporating script-writing principals using the “12 … Read more