Lead Your Team to Success
By Elizabeth McCormick Whatever the project or initiative, a successful outcome requires focused leadership. Here are five tips to assure that your leadership and team … Read more
By Elizabeth McCormick Whatever the project or initiative, a successful outcome requires focused leadership. Here are five tips to assure that your leadership and team … Read more
By Keith Meadows and Kevin McCloskey Companies understand that there is no more critical point of engagement than between customers and call center representatives, yet … Read more
By Nathan Teahon Recently someone asked me how to create a strong B2B telemarketing script. It’s a good question, and even after having helped create … Read more
Telecom leader brings 15 years’ healthcare experience to Call Center Sales Pro Call Center Sales Pro hired Pete Gilhooly as director of hospital call centers. … Read more
Amtelco and Cox Communications announced the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch, the internet protocol … Read more
Amtelco announced that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The … Read more
Szeto Technologies is pleased to welcome Ron Violante to its team. Ron has over thirty years’ experience in the call center industry as a sales … Read more
The Association of Teleservices International (ATSI) announced that ASCO, dba Answer Quick, again received the Gold 24/7 Call Center Certification Award and has done so … Read more
Call 4 Health, a leading medical call center and nurse triage service, opened a third location and will expand its operations with a new facility … Read more
Chris Calhoun has joined Call Center Sales Pro to fill the newly created position of vice president of operations. Calhoun’s primary focus is on optimizing … Read more