Stay One Step Ahead of Your Customers
Why More Companies Are Flipping Their Customer Service from Reactive to Proactive By Fara Haron Picture this all-too-frequent scenario: a customer just ordered something urgent … Read more
Why More Companies Are Flipping Their Customer Service from Reactive to Proactive By Fara Haron Picture this all-too-frequent scenario: a customer just ordered something urgent … Read more
Startel, Professional Teledata, and Alston Tascom launched The Customer Spot (TCS), a new self-service customer portal. TCS was unveiled during the companies’ first combined user … Read more
By Steve Walker The industry trend towards Voice over IP (VoIP)-based PBXs is causing a shift in the technology underpinning the call center business. VoIP … Read more
By Patricia Qvern As consumers, we want every call center that provides us with service to operate twenty-four hours a day, seven days a week. … Read more
Embrace the Rapidly Changing Customer Communication Model By Gary E. Barnett A phrase often used to describe rapid acceleration of a business model is Change2 … Read more
By Smitha Baliga Phone answering services, telemessaging, contact centers, and teleservice agencies have certainly changed throughout the years—for the better. From their humble roots in … Read more
People judge the company we represent on every single phone call By Peter Lyle DeHaan, PhD I once had a call center agent work for … Read more
American Tel-A-Systems, better known as Amtelco, focuses on providing call center solutions that meet or exceed customer expectations, backed by top-notch service and support. Millions … Read more
By Kathy Sisk In the last issue we discussed telemarketing program expectations, the list, and reporting when setting up and managing a campaign. Part three … Read more
Amtelco hardware and software engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server. Some of … Read more