The Ultimate Call Center Service for Contractors
Leveraging Third-Party App Technology By Darlene Campbell Technological advances continue to amaze me as I have watched the definition of service evolve over the past … Read more
Leveraging Third-Party App Technology By Darlene Campbell Technological advances continue to amaze me as I have watched the definition of service evolve over the past … Read more
By Doug Taylor In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started with fuel. With the notable exception of … Read more
By Michael Dozier According to Statista, the percentage of businesses worldwide using a call center in the Americas is 66 percent. However, according to the … Read more
By Daymon Smith As the healthcare landscape shifts toward a value-based care model, consumers and patients are taking more responsibility for their individual health. The … Read more
By Janet Livingston Running a call center is challenging, but mastering one in the healthcare industry carries an added set of concerns. People’s health and … Read more
By Kathy Sisk People often ask, “How can I improve my phone presentation?” A successful presentation is measured by the impact it has on those … Read more
By Dan Somers With the amplification of social media, as well as the ease and increase in the ability for customers to complain, issues can … Read more
Longtime industry veteran Peter Lyle DeHaan released his insider’s guide to starting an answering service on January 29. Titled How to Start a Telephone Answering … Read more
Customer Contact Week celebrates twenty years of CCW and groundbreaking industry growth and innovation. This June 24-28 at The Mirage in Las Vegas, CCW brings … Read more
The Professional Association for Customer Engagement (PACE) is excited to announce its jam-packed speaker lineup and agenda for its Annual Convention & Expo (ACX’19). Industry … Read more