Robotic Process Automation: It Is Here to Make the Change
By Ray Naeini The impact of emerging technologies on our lives and our businesses cannot be ignored, dismissed, or avoided. The replacement of plain old … Read more
By Ray Naeini The impact of emerging technologies on our lives and our businesses cannot be ignored, dismissed, or avoided. The replacement of plain old … Read more
By Kim Houlne There’s nothing like real-world experience to put on-demand customer service in proper perspective. To gain more insight, Working Solutions recently surveyed several … Read more
By Greg Alcorn Have you ever said something at work you wish you hadn’t? Sometimes you just blurt out the wrong words to another employee … Read more
Be Ready for Artificial Intelligence to Revolutionize Your Call Center By Peter Lyle DeHaan, PhD One of the spaces I inhabit is the call center … Read more
By Kathy Sisk Last time we discussed your prospect’s fears and the importance of using a script. Here are some tips on building an effective … Read more
By Ross Sedgewick and Lisa Campbell Within most contact centers, artificial intelligence (AI) adoption remains in an embryonic stage. As companies like Google compete to … Read more
By Patrick Ungashick Many business owners consider at some point sharing ownership of their company with one or more key employees. Sharing ownership can create … Read more
Amtelco conducts webinars every week to provide customers with up-to-the-minute solutions to their business needs. Many of the webinar topics were developed in collaboration with … Read more
The Intelligent Series (IS) social media monitor translates popular social media posts, messages, and notifications into dispatch jobs that call center agents can manage on … Read more
The July/August 2019 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: The Ten Commandments of Creating Lifetime Customers … Read more