QCS Launches Division to Serve SMB Market
Quality Contact Solutions announced that Steve and Marie Korn have joined the Quality Contact Solutions team to head up a new small and medium business … Read more
Quality Contact Solutions announced that Steve and Marie Korn have joined the Quality Contact Solutions team to head up a new small and medium business … Read more
The November/December 2019 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Making Robotic Process Automation Positive for Employees … Read more
By Jeremy Eskenazi Recruiting can be challenging in any economy. When times are good, top candidates have many options, and when times are bad, employed … Read more
By Donna Fluss Robotic process automation (RPA) is a logical approach for companies to improve productivity and quality. The three primary categories of RPA solutions … Read more
By Bronson Tang In Veterans Affairs (VA) healthcare, connecting effectively with service providers through multiple channels of communication is the key to implementing better patient … Read more
By Kate Zabriskie Even in the best of times, creating and maintaining a high-functioning team is hard work. Consider these perspectives about workplace teams: The … Read more
By Jill J. Johnson The foundation of effective strategic thinking and strategy development is knowing how to ask the right questions. Learning to ask the … Read more
Szeto Technologies is a manufacturer specializing in equipment for telephone switching, voice, and data communications. For over thirty-three years, it has been providing technical solutions … Read more
By Bobby Bennet Contact center clients today no longer focus solely on customer service through phone calls. Prospective clients looking for a call center will … Read more
The Way Companies Deal with Customer Issues Has Future Implications By Peter Lyle DeHaan, PhD A day and a half into my week, and I’ve … Read more