Reduce Physician Burnout with Telephone Triage Nurses
By Dr. Ravi Raheja Physicians today are experiencing more demands on their already busy schedules, and it’s taking a toll on their personal health and … Read more
By Dr. Ravi Raheja Physicians today are experiencing more demands on their already busy schedules, and it’s taking a toll on their personal health and … Read more
By Matt Buchanan Answering phone calls from new potential customers and effectively selling their services is the lifeblood of any growing small- to medium-sized business … Read more
By Tom Curtin Hospital communication systems are complex. Yet many hospitals select one communications method—secure messaging—in the hope that a texting solution or an app … Read more
By Josh Botnen Historically, the success of the community banking industry has been in providing personalized service and a deep understanding of local markets to … Read more
By Kathy Sisk Outsourcing is a buzzword and business trend in which many companies are making huge investments. While call center outsourcing ventures can provide … Read more
Printed Words Offer Many Benefits over Their Electronic Counterparts By Peter Lyle DeHaan, PhD In addition to writing a lot, I also read a lot. … Read more
By Kelli Barabasz Are you considering outsourcing your in-house customer care? There are many factors that come into play when considering outsourcing. How do you … Read more
By Dan Somers Many companies are implementing live chat because it offers a better experience for some queries and with some customers. It also offers … Read more
Amtelco’s Genesis emergency automatic call distribution (ACD) feature is a mode of operation that takes effect if a Genesis Intelligent soft switch client application—such as … Read more
Quality Contact Solutions, Inc. (QCS) announced that Julie Kramme, director of sales and AJ Windle, director of client engagement have earned their Customer Engagement Compliance … Read more