Cyber Security and HIPAA in a Medical Contact Center
By Bobby Bennett Regardless of size, medical contact centers must take steps to protect against cyberattacks and ensure HIPAA compliance. These two issues warrant intentional … Read more
By Bobby Bennett Regardless of size, medical contact centers must take steps to protect against cyberattacks and ensure HIPAA compliance. These two issues warrant intentional … Read more
By Jill J. Johnson While today’s online sales process can appear streamlined, it creates complexities and confusion for consumers who have many options in a … Read more
You Can’t Schedule for the Unexpected, but That’s No Excuse to Be Unprepared By Peter Lyle DeHaan, PhD Traffic at many call centers fluctuates with … Read more
By Kathy Sisk Should you decide that outsourcing may be right for you from a financial standpoint, consider the following steps to assist you in … Read more
The stakes have never been higher for healthcare providers to deliver a positive patient experience. According to a recent study by Prophet, 81 percent of … Read more
Amtelco announces the ability for users to customize their away message with the miSecureMessages version 6.7 release. MiSecureMessages is used by businesses and healthcare enterprises … Read more
Amtelco announces that Andy Quamme, director of project management, is the 2019 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, … Read more
The January/February 2020 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: 2020 Buyers Guide From the Publisher: The … Read more
By Nogol Tardugno It’s a crazy world for today’s consumers. Not only are they pulled in different directions by all the responsibilities of their personal … Read more
By Alex Fleming Over the past few years, the contact center market has created more processes that have moved away from voice. The omnichannel direction … Read more