Work from Home Success
By Phil Kenter One of our family friends told us that she disliked working in New York City as an investment broker/manager and was considering … Read more
By Phil Kenter One of our family friends told us that she disliked working in New York City as an investment broker/manager and was considering … Read more
For forty-four years Amtelco has focused on providing call center solutions that meet or exceed customer expectations, backed by top-notch service and support. Amtelco systems … Read more
By Donna Fluss As the coronavirus pandemic fills the news headlines, contact centers are striving to continue to deliver service to their customers. Many companies … Read more
By Michael Levy According to Gartner, one in four contact center seats is now communicating using Microsoft Teams. Therefore, you likely have agents handling customer … Read more
By Donna West The real work of a salesperson—the work that truly increases your sales, and thus your income—happens outside of inquiry calls. Inquiry calls … Read more
By Nicole Limpert A person who is medically underserved is someone who does not have health insurance. Estimates from the Centers for Disease Control and … Read more
By Nancy Lee and April Forer Call centers exist in an ever-changing marketplace. New channels and technologies are constantly emerging. Using a multichannel, all-in-one system … Read more
By Kathy Sisk In the five steps to select an outsource call center agency, we’ve already covered the first three: 1) design an RFP; 2) … Read more
By Scott Newman Transparent BPO recently undertook a serious initiative: to deploy 850 brick-and-mortar contact center agents to a work-from-home (WFH) environment. With captive contact … Read more
Seek Balance in Your Customer-Facing Messaging By Peter Lyle DeHaan, PhD It seems cliché to say it, but we live in an unprecedented time. We … Read more