AI IS READY FOR YOUR CONTACT CENTER
By Donna Fluss 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into … Read more
By Donna Fluss 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into … Read more
The November 2023 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: Striking the Right Chord: Balancing Automation and Human Touch … Read more
By Genevieve Carrenard In the ever-evolving world of customer service, call centers are at a crossroads. Technological advancements have ushered in an era of automation, … Read more
By Justin Massey Artificial intelligence and the rising significance of cybersecurity present an evolving landscape. To ensure the future success of their business, answering services … Read more
Connections Magazine is pleased to announce the addition of Genevieve Carrenard to our team. She’ll head up customer service, write articles for Connections Magazine, and … Read more
By Christophe Martel Today’s retail call centers face a chronic problem: crushing call volumes for most of the calendar year, followed by a holiday spike … Read more
Technology May Save Money, but Human Agents Make the Difference By Peter Lyle DeHaan, Ph.D. We’ve been hearing a lot about artificial intelligence (AI), and … Read more
Mobius Vendor Partners, the well-known business process design, management, and performance improvement professional consulting firm, and creator of CustomerCount®, Patients-Count®, EmployeeCount® feedback systems, is proud … Read more
The September 2023 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: AQM Enhances CX and EX, by Donna FlussGiven an … Read more
By Donna Fluss All companies should strive to deliver an outstanding customer experience (CX), as it’s a primary driver of customer satisfaction, retention, and relationship-building. … Read more