Vendor Profile: Szeto Technologies



Szeto Technologies is a manufacturer specializing in equipment for telephone switching, voice, and data communications. For over thirty-three years, it has been providing technical solutions for the TAS industry to automate and enhance call center service offerings.

As telephony, computer, and internet technologies evolve, Szeto relentlessly experiments and develops new features and functions for its products. These capabilities help Szeto users streamline operations and diversify revenue streams. Sometimes this results in custom fits to a user’s specific requirements. Other times they produce separate modules that create new service offerings. This means that Szeto offers turnkey solutions to its customers.

The technology behind telephone answering services has changed in the past thirty years. While answering calls, taking messages, and delivering messages continues to be the basic services offered, the nature of how this service is handled has changed considerably. 

The engineering team at Szeto Technologies is committed to keeping their clients steps ahead in this ever-changing industry. Click To Tweet

The engineering team at Szeto Technologies is committed to keeping their clients steps ahead in this ever-changing industry. Szeto firmly believes that every piece of equipment its customers use should be oriented to their unique business needs. All Szeto products are customizable and flexible. They have a simple-to-use, smart-in-function, and cost-effective design.

Their customers can best describe what Szeto means to them. Here are three examples:

Select Call

It’s no secret that top call centers have strong connections between the technology they implement and the training they provide their staff, which is why this profile looks at the award-winning combination of Alberta’s Select Call Centres and Szeto Technologies.

Select Call has utilized Szeto Technologies hardware and software for over two decades to run its operations. Throughout that time, it has grown from a single office located out of Grande Prairie to represent five award-winning offices throughout the province with remote employees located all around Canada.

“It does everything we need, and it does it well,” says Vicky Dawson, operations manager at Select Call Centres. “It’s so easy working with the Szeto team to implement new features and enhancements we request. It’s so easy to train operators to use Call Linx. We can train operators to be fully up-to-task within two weeks of starting training. That’s pretty much unheard of in the industry.” 

As a testament to their success, Select Call Centres across Alberta Canada took home the following awards at CAM-X 2019:

  • Award of Distinction (eight years running)
  • Award of Excellence – Edmonton location (twenty-one years running) with a top ten score
  • Award of Excellence – Red Deer location (sixteen years running) with a top score 
  • Award of Excellence – Calgary location (sixteen years running) with a top ten score
  • Award of Excellence – Grande Prairie location (nineteen years running) with a top ten score
  • Award of Excellence – Brooks location (four years running) with a top ten score

“This success is thanks in part to Szeto Technologies,” say Garrett Bidewell, CEO of Select Call Center

MSTAS

MSTAS LTD, dba Stat Medical and Awake Communications, provides business hours, after-hours, and 24/7 emergency dispatch to the medical and healthcare industry. The healthcare industry requires specific and individualized service and most importantly, the service must be efficient and reliable. MSTAS also provides virtual office business services and virtual secretaries to small, medium, and commercial businesses in many industries including transportation and logistics, law, construction, and insurance.

“We have been using Szeto Technologies equipment since 2002. Our business needs and services have evolved since then, and Szeto has provided us with all our answering system changes,” says David Kube, CEO of MSTAS Ltd. 

“In March of this year, with very little warning, our New York office, along with many other tenants of the building, were forced to move. The building owners needed the space to accommodate a large corporation. The phone company could not transfer our services to the new location with such little notice. We found ourselves in a business bind. We could not provide services to our clients without phone lines. 

“The Szeto team quickly intervened to provide a solution. They had our calls temporarily rerouted through our Virginia office and in turn redirected to our new office in New York for our local operators until the phone company was able to install our new lines. The transition to our new office was seamless. Our services weren’t interrupted, and we continued to provide our clients with all their business needs, including fax, email, SMS, and secured messages. 

“The Szeto team has always provided us with reliable and powerful equipment that meets our unique needs. MSTAS continues to depend on Szeto’s skills for consultation and execution of work.” 

Maximum Communications

Maximum Communications is a small business call center that fits their clients’ needs by providing 24/7 live customer service to help them support and grow their businesses. 

“A few weeks ago, our SMS cellular carrier T-Mobile was down, and it was estimated it would be out of service for eight to ten hours. We were devastated at the fact that our customers would have no text messages for over eight hours. 

“We called Szeto for suggestions and help. They immediately routed our SMS mobile transmissions transparently to one of their other systems in Pennsylvania. Our service was uninterrupted, and our clients were unaware that there was even a problem. This could have been a complicated issue had Szeto not stepped in to rectify,” says Kristine Pierce, manager of operations, Maximum Communications.

Szeto Technologies provides an ever-evolving platform developed by passionate people for TAS experts big and small. What more could you ask?

Szeto Technologies

Want to see how Szeto can help your company? Call them at 877-697-9386 or email info@szeto.ca.