Directory of Healthcare Call Center Vendors

Here is a list of companies that provide equipment, software, or services for healthcare organizations, telehealth, and healthcare call centers.

1Call, A Division of Amtelco
Contact: Mike Friedel, national sales manager, at 800-225-6035 or
The 1Call Division of Amtelco specializes in call center, PC-based PBX consoles, soft agent, emergency notification (HICS), event notification, and communication systems designed specifically for healthcare organizations.

Ambs Call Center
Contact: Aaron Boatin, vice president business development, at 800-968-1181 or
Ambs Call Center is a 24/7 medically-based call center that offers nurse triage service, medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient pre-registration.

Contact: Craig Vretas, director business development, at 800-445-7128 or
Ameridial specializes in the healthcare industry, offering membership service, sales support, and annual enrollment support, benefit explanations, claims handling and processing, and provider locator calls. All centers are U.S.-based

Call 4 Health
Contact: Bryan Weinstein, VP business development & contracts, at 561-994-3334 x1550  or
Services: Medical Answering Service, Telephone Triage, Appointment Setting/Reminder, Physician Referral
Call 4 Health, a medical call center, offers home healthcare call center services exclusively to medical and healthcare providers.

Carenet Healthcare Services
Contact: Business Development at 210-595-2060.
Carenet delivers measurable value through cost-effective and efficient solutions, which provide personalized member support and medical assistance exclusively to healthcare organizations. Carenet supports ten million members nationwide.

Children’s Health Network
Contact: Jan Jachimowicz, director, business development, at 612-913-7435 or
Provides telephone nurse triage and answering service.

Clinical Solutions
Contact: Darin Southard, vice president, at 888-531-9206 or
Clinical Solutions is a developer of software solutions for medical contact centers, including modules for telephone triage, readmission management, physician referral, class and event scheduling, outbound campaigns, care management, and a Web platform for online services.

Conifer Patient Communications
Contact: Chris Martin, vice president sales, at 727-570-3627 or
Conifer Patient Communications is a healthcare contact center, providing a full suite of patient communications services twenty-four hours, seven days a week.

Echo, a HealthStream Company
Contact: David Clark, COO, at 800-733-8737 or
EchoAccess includes a suite of optional modules and consumer portals for physician referral, class enrollment, surveys, outbound telemarketing, disease management, health information, and ROI analysis.

Contact: Andrew Landis, director of sales, at 719-576-8050 or
Provides nurse triage service and software

LVM Systems
Contact: Robert Cluff, CFO, at 480-633-8200 x223 or
LVM Systems, Inc. develops and markets software and related Internet products to the healthcare call center industry, including nurse triage, disease management, referral/marketing services, patient transfers, and physician relations management.

Nurse Telephone Triage Service, LLC
Contact: Helen M. Lapointe, RN or Joann A. Somerville, RN, owners, at 413-265-6610 or
Provides telephone triage health advice

OnviSource Inc
Contact: Stan Jasinski, VP of enterprise solutions division, at 800-311-3025 or
OnviSource offers OnviCenter 6, a call center and telephone answering system that delivers integrated workforce optimization and automation (WFO-A) software, enabling customers to operate on a single platform.

RelayHealth, a McKesson company
Contact: Patty Maynard, GM/solution line leader, at 800-981-8601 or
RelayCare, formerly CareEnhance Call Center, provides the platform and tools to efficiently manage hospital call centers, provide triage services, optimize patient and provider relationships, and facilitate marketing programs.

Contact: Daniel Day, director, marketing and communications, at 888-674-7662 or
Provides call center services 

TeamHealth Medical Call Center
Contact: Jill Yarberry at 888-203-1118 x 7303 or
TeamHealth Medical Call Center provides post-discharge calls, 24/7/365 nurse triage, health information, physician referral, and class scheduling services for hospitals, physician practices, and health plans nationwide.  

Contact: Steve Clover, VP of sales and marketing, at 800-529-8010 or
Provides nationwide answering and call center services

TeleSoft Systems
Contact: David Filwood, principal consultant, at 604-986-4116 or
Provides agent pre-employment screening software 

The Beryl Companies
Sarahbeth Zwernemann, marketing manager, at 817-785-5029 or
Provides call center services to healthcare providers

Triage Logic Management and Consulting, LLC
Contact: Amy Smith, executive assistant, at 336-529-2493 or
Triage Logic provides call center software with the following features: Web-based (hosted or installed) Schmitt-Thompson protocols, integrated on-call scheduling, faxing, emailing, detailed ad hoc reports, complete training, and installation.

[From Connection Magazine October 2011]

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