CAM-X 2014 Call Centre Award of Distinction Winners

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program focuses on call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. It’s a mystery caller program using two independent judges with predetermined scoring criteria to evaluate calls.

The 2014 CAM-X Call Centre Award of Distinction winners are:

  • Time Communications, White Bear Lake, MN
  • AnswerPlus Hamilton, Hamilton, ON
  • TigerTel Oshawa Branch
  • TigerTel Nanaimo Branch
  • TigerTel London/Winnipeg Branch
  • TigerTel Vancouver Branch
  • TigerTel Toronto/Halifax Branch
  • AnswerPlus Toronto, Toronto, ON
  • Connections Call Centre Ltd., Squamish, BC
  • SureCall Contact Centers, Calgary, AB
  • Extend Communications Inc., Brantford, ON
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Answer 1 Communications, Phoenix, AZ
  • Select Call Centre – Alberta, Edmonton, AB
  • Intercon Messaging, Inc., Drayton Valley, AB

Connections Magazine congratulates these call centers for this prestigious accomplishment.

[From Connection Magazine Nov/Dec 2014]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages. Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.