CAM-X Announces 2011 Call Centre Award of Distinction Winners

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria. The 2010 Call Centre Award of Distinction winners are:

  • Time Communications, White Bear Lake, MN
  • Intercon Messaging Inc., Drayton Valley, AB
  • Answer Plus, Hamilton, ON
  • Appletree Answering Service, Inc., Wilmington, DE
  • Appletree Answering Service, Inc., Portland, ME
  • Appletree Answering Service, Inc., Anaheim, CA
  • Appletree Answering Service, Inc. ,St. Louis, MO
  • Appletree Answering Service, Inc. ,Ohio
  • Extend Communications Inc. ,Brantford, ON
  • PDL Contact Centres, Calgary, AB
  • Telelink Call Centre, St. John’s, NL
  • Select Call Centre, Edmonton, AB
  • Connections Call Center, Squamish, BC
  • TigerTel, Winnipeg, MB
  • TigerTel, Montreal, QC
  • TigerTel, Toronto, ON & Halifax, NS
  • TigerTel, Oshawa, ON
  • TigerTel, Vancouver, BC
  • TigerTel, Nanaimo, BC
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Re: Messaging Solutions Inc., Abbotsford, BC
  • Answer 1 Communications, Phoenix, AZ

[From Connection Magazine November 2011]

Leave a Reply