Compiled by Marie Glorieux, ATSI
AAPC — American Association of Paging Carriers
Alston Tascom, Inc.
Evolution is a complete Call Center solution with a unified IVR, ACD, voice mail and logging system, with a SQL database, and blended inbound and outbound dialer capabilities. Tascom’s Web software empowers system access by clients and remote agents. Tascom offers hosted IVR (Interactive Voice Response) services and Web-based appointment scheduling services.
AM Business Builders
AM Business Builders provides telecom brokerage services working with a variety of regional and national carriers that have demonstrated a commitment to the telemessaging industry.
Amtelco celebrated their 30th anniversary at the ATSI convention by releasing Infinity FirstLink – a powerful and economical small call center system designed specifically for call centers with one to four agent stations.
Barbados Investment & Development
The Barbados Investment & Development Corporation (BIDC is the economic development agency of the Barbados Government). BIDC facilitates the establishment and expansion of business enterprises in Barbados, especially in the area of Information technology services such as call centers, insurance claims processing, call center and activities, and offshore financial services. BIDC administers the government’s incentives program and provides a variety of free advisory services for companies seeking to do business in Barbados.
CadCom provides contact center portal applications, delivering customer-oriented product, service, and business solutions through AccuCall product line, CadCom ServicePlus program, and CadCom Advantage Business Services. At CadCom Telesystems, Inc., their vision is to make call handling and message dispatching easy by creating the intelligent contact center and telemessaging solutions through innovative technology and services.
CAM-X is a not-for-profit member driven association that was established in 1964 as an industry trade association representing telephone answering services and call centers. Member services provide networking and education opportunities including an annual convention and trade show, call center coaching clinics, webinars, a member list serve, and benchmarking awards programs.
CenturiSoft specializes in unified communications solutions. It is an integrated solution that combines non-real time (voicemail, messaging) with real time (follow-me, call screening, bridging, conferencing) communications. Access can be by phone, VoIP, and instant messaging services.
CommPartners is a voice-over Internet protocol (VoIP) facilitator enabling service providers to deliver on the promise of VoIP technology. Through its privately branded, turn-key VoIP solutions, CommPartners enables service providers to roll out competitive virtual, local, and long distance phone services.
Connections Magazine is the leading source of industry information for the teleservices industry. They also publish a Client Affinity Newsletter for answering services to send to clients and AnswerStat magazine for hospital and medical related call centers; plus they operate www.FindACallCenter.com. Other services include custom periodicals for organizations seeking a cost-effective and professional print media presence. Supporting websites are available, as are email newsletters (see peterdehaanpublishing.com).
Creative Voice Solutions
Creative Voice Solutions (CVS) has built an advanced voice mail/unified messaging system. It allows Internet access to message, settings, faxes, and emails. It is capable of unlimited ports, a variety of server functions, and can be configured to run on Linux, Windows, or both simultaneously. Started in 1997 by David Reynard and Bruce Meyer, CVS
D@T Consultants provides network integration, security, anti-virus protection, data back-up, and remote office management.
DB Masters Software
DB Masters provides a line of software and accessories for the telemessaging industry. Products include “The Billing Assistant” for TAS billing and receivables, “DBMSmail” tap to email gateway, and programs for storage and retrieval of archived messages.
Excel Specialisten XLS AB
XLScheduler is an agent scheduling program that makes workforce management easy and efficient. Graphical presentations and diagrams provide easy understanding of complex planning situations. The scheduling process analyzes your historical traffic and forecasts the number of agents needed for a given service level. Resources in terms of personnel availability and skills are maintained in the program.
Hays Affinity Solutions
Chris Jones/ Laura McCormick
Hays Affinity Solutions (HAYS) is the program administrator for the ATSI’s Professional Liability Insurance Program with offices in Washington, DC and 16 other locations throughout the country. HAYS has secured national presence in its 10 years of existence and has excellent working relationships with all leading insurance carriers.
Mackay Edge Assessment Group
MacKay Edge offers an array of pre-employment testing tools for call centers.
Phone Supplements Inc.
Phone Supplements Inc., is an authorized telephone headset distributor for Plantronics, Inc. They carry corded and wireless headsets as well as accessories. Contact Ken Jones at 800-201-6840 for pricing and a free catalog.
Professional Teledata provides software products for the telemessaging and call center service industries.
- PI-2000: order-entry platform for inbound applications and a suite of Web related enhancements.
- PInnacle: an integration of the PI-2000 with all the features needed for telemessaging, dispatching, and digital phone switch interfacing.
- ProDial-2000: a platform manager to conduct outbound campaigns.
- Total Billing Solution (TBS): A Windows-based billing and invoicing system.
- FMDS II: A fax delivery system for telemessaging and call centers.
Record/Play Tek, Inc.
Digital standard computer based voice logging recorders for operator headset, telephone, radio, room microphones recording. Search by Startel, Telescan, Morgan, or Amtelco account numbers. Back up to a standard DVD-R. It includes 9 channels and 175 days of recordings on its hard drive.
RedLetter offers quality monitoring, recording, coaching, and workforce management applications to small and mid-size centers. They can specifically address the issues small to mid-sized centers face. RedLetter has an advantage in this space by offering an unmatched pricing structure created by the buying power of current customers.
Startel National User Group
SNUG offers a four chapter, platform-neutral, agent training program that takes the monotony out of teaching trainees. It is written with ATSI Award of Excellence protocols in mind and features a play-by-play breakdown of the call. It is designed for call centers using Amtelco, Axon, CadCom, Pinnacle, Startel, Tascom, or Telescan products.
Incorporated in 1980, Startel entered the integrated telecommunications products market by introducing a “paperless” message system and Automatic Call Distribution (ACD). For the past 18 years, Startel has provided voice, data, database, and networking capabilities in a single platform for telemessaging call centers and other applications.
Szeto Technologies Inc.
Szeto Technologies provides call centers with complete communication services from TAS, switching, messaging, paging, direct connect, and dispatch. Their Linux based telemessaging system is a simple, smart, and cost-effective system that is customized to suit a call center’s individual needs.
For over 26 years, TAS Marketing and Steve Michaels have been brokering the sale of telephone answering services, voice mail bureaus, and call center companies. They also sell pre-owned telemessaging systems. With over $60 million in sales, TAS Marketing has sold over 300 telecommunications companies in the United States
Specializes in billing and profitability software for the telemessaging industry. Users can print, fax, or email invoices with the click of a mouse. TasBill.com is also supported for fast, low-cost invoice printing and mailing. TasBiller is a powerful and complete billing solution that is easy to use.
Spectrum by Telescan offers call centers a full range of messaging solutions. Telescan also offers a series of companion products that can enhance the Spectrum’s capabilities or that can run standalone with other Windows-based telephony applications, including Spectrum On-Call Scheduler, Spectrum Appointment Scheduler, Spectrum Messenger, and Spectrum Vmail and Spectrum IVR. Visitors to Telescan’s ATSI exhibit in St. Louis were treated to a demonstration of Spectrum Data Saver, which provides protection from data loss due to disasters either to the software through viruses or to the business, such as fire. The Spectrum Data Saver program stores data in a secure, offsite location. Subscribers can access the storage program through Telescan’s website. All data is stored in two secure remote locations, retrievable whenever necessary.
Wygant creates recording, monitoring, analytics, and voice processing systems that optimize workforce, increase revenues, and satisfy clients. Encore records and manages all customer contacts while CenterPlus evaluates and optimizes the performance of agents, scripts, and call-handling processes. Merge workforce management and training to increase your bottom line and satisfy callers.
[From Connection Magazine – Jul/Aug 2005]