2013 NAEO Annual Conference Recap

By Kelli Harrigan

The National Amtelco Equipment Owners (NAEO) recently at met the Gaylord Opryland in Nashville, Tennessee, for its annual conference. Preconference workshops focused on managing day-to-day operations and mastering IS scripting. Amtelco also presented Amtelco U with a variety of tips to maximize the efficiencies and profitability of its Infinity and Intelligent Series platforms.

The conference officially began on Sunday afternoon with a keynote presentation by Randi Busse, author of Turning Rants into Raves: Turn on Your Customers Before They Turn on You! Ms. Busse has had extensive experience within the call center industry and works with a variety of call centers and healthcare facilities to facilitate improvements in customer service and increased customer retention. With her fun, engaging style, real-life examples, and interaction with the audience, Ms. Busse did indeed receive rave reviews for her presentation.

Amtelco presented their latest news and releases, doing an in depth review of the current release features and updates to miSecureMessaging, VoIP capabilities, Intelligent Series, and Infinity telephone agent. The presenters also provided insight into the next generation of Infinity hardware and the next major version release of Intelligent Series software.

At the annual business meeting, Sydney Ryan of Telling and Robert Donnelly of Medical Service Bureau were elected to the board, while Gerald R Brosseau II was re-elected.

Education continued Monday and Tuesday with breakout sessions in four tracks: healthcare, operations, sales and marketing, and technical. Tuesday also included some round table discussion time, and the conference ended with the “Best Ideas” session where attendees shared their favorite takeaways from the conference. Dates for upcoming NAEO events were announced, with details to follow.

[From Connection Magazine May 2013]