ATSI Award of Excellence Winners 2011

The ATSI Award of Excellence program provides a quality control assessment of telemessaging call centers, measuring 400 data points for each participating company. Those call centers achieving an overall score of 80 percent or greater earn the ATSI Award of Excellence. The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a verification of their ongoing attention to providing consistently high quality.

In 2011, 137 telemessaging companies earned the ATSI Award of Excellence. The top ten Award of Excellence Winners for 2011 are:

  • Answer 1 Communications, Phoenix, AZ
  • CallNet Call Center Services, Bloomington, IN
  • Extend Communications Inc., Brantford, ON
  • Alert Communications, Ventura, CA
  • Communications Network,  Inc., Muncie, IN
  • Finger Lakes Answering Service, Auburn, NY
  • Alphapage LLC, Denver, CO
  • Connections Call Centre LTD, Squamish, BC
  • The Answer Network, Roanoke, VA
  • NTC Telephone Answering Service, Mercerville, NJ

This year’s 137 Award of Excellence recipients are:

Year 15 Diamond Plus
Answer United, Kalamazoo, MI
Rochester Telemessaging Center, Rochester Hills, MI

Year 14 Diamond Plus
Hastings Communication Services, Inc., Austin, TX
AnswerNet, Phoenix, AZ
Business Connections, Inc., Salem, OR
Fallon Communications, Houston, TX
MedCom Professional Services Inc., Levittown, PA

Year 13 Diamond Plus
A Better Answer, Plano, TX
On Call Centre, Inc., Ottawa, ON

Year 12 Diamond Plus
ProPhone Communications, Inc., Muskegon, MI
TAS Communications, Madison, WI

Year 11 Diamond Plus
Answer-All Secretarial Svc. Inc., Westminster, CO
Tel-Us Call Center, Beverly Hills, CA

Year 10 Diamond
ACT Teleservices, Newington, CT
Anser Services, Green Bay, WI
Answer Midwest, Inc., Alton, IL
Continental Message Solution, Inc., Columbus, OH
Direct Line TeleResponse, Berkeley, CA
Omni Communications, Carrollton, GA

Year 9 Sapphire
A Better Answer, Houston, TX
AAMCOM, Redondo Beach, CA
Answer Quick, Louisville, TN
Berkshire Communicators, Inc., Pittsfield, MA
Corporate Message Services, Inc., Savannah, GA
TAB AnswerNetwork, Santa Ana, CA

Year 8 Ruby
A Better Answer, Ft. Worth, TX
Alliance Wireless Communications, Kingston, ON
Answer 1 Communications, Phoenix, AZ
Antietam Call Center, Hagerstown, MD
Appletree Answering Service, Inc., Portland, ME
CallNet Call Center Services, Bloomington, IN
Contact One Call Center, Tucson, AZ
Dexcomm, Carencro, LA
Extend Communications Inc., Brantford, ON
Medfone, Inc., Wantagh, NY
Personalized Communications Inc., Duncanville, TX
Port City Communications, Inc., Port Huron, MI
Telelink Call Centre, St. John’s, NL

Year 7 Emerald
Alert Communications, Ventura, CA
All-Ways Communications, Hagerstown, MD
Answer Center, Virginia Beach, VA
Answer Excellence, Clearwater, FL
AnswerTel, Athens, AL
Appletree Answering Service, Inc., Wilmington, DE
Central Communications Inc., Norwalk, CT
Communications Group, Syracuse, NY
Communications Network,  Inc., Muncie, IN
Extend Communications Inc., Cambridge, ON
Finger Lakes Answering Service, Auburn, NY
Focus Telecommunications, Inc;, Eldersburg, MD
Messages & more, Inc., Flagstaff, AZ
Spectrum Communication Services, Brookfield, WI
StatCall, Alexandria, VA

Year 6 Pearl
A Better Connection Inc., Gilbert, AZ
All Call Communications, Georgetown, ON
Alphapage LLC, Denver, CO
Answering Advantage, Memphis, TN
Appletree Answering Service, Inc., Pensacola, FL
Appletree Answering Service, Inc., St. Louis, MO
Business & Professional Exchange, Inc., Beverly  , MA
Call Experts, Charleston, SC
Executive Services, Pueblo, CO
Holy Redeemer Medical Messaging, Meadowbrook, PA
Information Communications Group, Leawood, KS
Keystone Answering Service, Allentown, PA
King Communications, Saginaw, MI
Main Line TeleCommunications, Aston, PA
MedConnectUSA, Las Vegas, NV
Medical TeleCommunications, Englewood, CO
Santa Cruz Answering Service, Santa Cruz, CA
The Message Center, San Antonio, TX

Year 5 Gold
Action Telephone Exchange, Rochester, NY
AnswerNow, Phoenix, AZ
AnswerOne, Brooklyn, NY
Appletree Answering Service, Inc., Anaheim, CA
Contact One Call Center, Lakewood, CO
Cosmopolitan Medical Communications, Phoenix, AZ
IPN Messaging Center, La Porte, IN
Keener Communications, Glen Allen, VA
TigerTel, Oshawa, ON
TigerTel, Richmond, BC
TigerTel, Vancouver, BC

Year 4 Silver Plus
A Quality Answering Service, Inc., Hudson, FL
Always On Call Answering Service, LLC, Concord, NH
Appletree Answering Service, Inc., Cincinnati & Dayton, OH
Billie Clarke’s Answering Service, San Diego, CA
Business Connect, New Holland, PA
Connections Call Centre LTD, Squamish, BC
Crocker Communications, Inc., Greenfield, MA
Labell Exchange, Santa Ana, CA
Nationwide Inbound, Inc., Freeport, IL
Quick Connections, Greenbelt, MD
Tele-Page, Montreal, QC
The Answer Network, Roanoke, VA
TigerTel, London, ON

Year 3 Silver
Pronto Connections, Chicago, IL
A-B Communications, Novato, CA
Answering Service Care, Margate, FL
Appletree Answering Service, Inc., Houma, LA
Appletree Answering Service, Inc., San Juan, PR
Central Communications Corp., Riverside, CA
MASCO Services, Inc., Boston, MA
Monroe Telephone, Beaumont, TX
Northern Communications, Sudbury, ON
Secretariats, Inc., Norfolk, VA
The Legacy Connection, Tuscaloosa, AL
Time Communications, White Bear Lake, MN

Year 2 Bronze
Advanced Answering, Manchester, TN
Answer Bay Area, Tampa, FL
AnswerAll, Macon, GA
Appletree Answering Service, Inc., Boston, MA
Appletree Answering Service, Inc., Sacramento, CA
Business Service Center, Inc., Wausau, WI
Commercial Telephone Exchange, Inc., Reno, NV
Concorde Communications, Los Angeles, CA
QTAS, Quincy, MA
TigerTel, Nanaimo, BC

Year 1
A Courteous Communications Corporation, Orlando, FL
Advantage TeleMessaging, Inc., West Reading, PA
Alliance Communications, Orlando, FL
Ambs Call Center, Jackson, MI
Answer California, El Cajon, CA
Answer Plus, Las Vegas, NV
Answering Service, Inc., Southfield, MI
Appletree Answering Service, Inc., Chicago, IL
Appletree Answering Service, Inc., Herndon, VA
Appletree Answering Service, Inc., Houston, TX
Associated Call Centers, Levittown, PA
Bennett Telephone Answering Service, Flint, MI
Kelley’s Telephone Answering Service, Seattle, WA
MD On Call, Cranston, RI
NTC Telephone Answering Service, Mercerville, NJ
Professional Answering Service, Inc., Mentor, OH
Range Call Center, Marquette, MI
TigerTel, Montreal, QC
TigerTel, Quebec City, QC
TigerTel, Winnipeg, MB

Connections Magazine congratulates these 2011 Award of Excellence recipients.

[From Connection Magazine Jul/Aug 2011]

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