The ATSI Award of Excellence program provides a quality control assessment of telemessaging call centers. It measures over 400 data points for each participating company. Those call centers achieving an overall score of 80 percent or greater earn the ATSI Award of Excellence. The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a verification of their ongoing attention to providing consistently high quality.
Top Ten Award of Excellence Winners for 2010
- Answer Excellence, Clearwater, FL
- The Answer Network, Roanoke, VA
- Answer United/Michigan Message Center, Kalamazoo, MI
- A Better Answer, Plano, TX
- Corporate Message Services, Inc., Savannah, GA
- Cosmopolitan Medical Communications, Glendale, AZ
- Extend Communications Inc., Cambridge, ON
- Finger Lakes Answering Service, Auburn, NY
- Main Line TeleCommunications, Aston, PA
- Rochester Telemessaging Center, Rochester Hills, MI
The complete list of this year’s Award of Excellence recipients are:
Fourteen Years
Answer United/Michigan Message Center, Kalamazoo, MI
Rochester Telemessaging Center, Rochester Hills, MI
Thirteen Years
Hastings Communication Services, Inc., Austin, TX
Fallon Communications, Houston, TX
MedCom Professional Services, Inc., Levittown, PA
AnswerNet Phoenix, Phoenix, AZ
Business Connections, Salem, OR
Twelve Years
On Call Centre Inc., Ottawa, ON
A Better Answer, Plano, TX
Eleven Years
T.A.S. Communications, Madison, WI
Pro Phone Communications, Inc., Muskegon, MI
Ten Years
Tel-Us Call Center, Inc., Beverly Hills, CA
Answer-All Secretarial Service, Inc., Westminster, CO
Nine Years
Answer Midwest, Inc., Alton, IL
Direct Line TeleResponse, Berkeley, CA
Omni Communications, Carrollton, GA
Continental Message Solution, Inc., Columbus, OH
Anser Services, Green Bay, WI
ACT Teleservices, Newington, CT
Eight Years
A Better Answer, Houston, TX
Answer Quick, Louisville, TN
Berkshire Communicators, Inc, Pittsfield, MA
AAMCOM, Redondo Beach, CA
Tab AnswerNetwork, Santa Ana, CA
Corporate Message Services, Inc., Savannah, GA
Seven Years
Call Net Call Center Services, Bloomington, IN
Extend Communications Inc, Brantford, ON
Dexcomm, Carencro, LA
Personalized Communications, Inc., Duncanville, TX
Antietam Call Center, Hagerstown, MD
A Better Answer, Ft. Worth, TX
Alliance Wireless Communications, Kingston, ON
Answer 1 Communications, Phoenix, AZ
Port City Communications, Inc., Port Huron, MI
Appletree Answering Service, Inc., Portland, ME
Telelink Call Centre, St. John’s, NL
CallStar, St. Petersburg, FL
Contact One Call Center, Tucson, AZ
Medfone, Inc., Wantagh, NY
Six Years
Stat Call, Alexandria, VA
AnswerTel, Athens, AL
Finger Lakes Answering Service, Auburn, NY
Spectrum Communications Services, Inc., Brookfield, WI
Extend Communications Inc, Cambridge, ON
Answer Excellence, Clearwater, FL
Focus Communications Center, Eldersburg, MD
Messages & more, Inc., Flagstaff, AZ
All Ways Communications, Hagerstown, MD
Telecom Answering Service, Homewood, IL
Communications Network, Inc., Muncie, IN
Central Communications Inc., Norwalk, CT
Communications Group, Syracuse, NY
Alert Communications, Ventura, CA
Answer Center, Virginia Beach, VA
Appletree Answering Service, Inc., Wilmington, DE
Five Years
MedCom Professional Services Inc, Allentown, PA
Main Line TeleCommunications, Aston, PA
Business & Professional Exchange, Inc., Beverly, MA
Call Experts, Charleston, SC
American MediConnect, Chicago, IL
Alphapage, LLC, Denver, CO
Medical TeleCommunications, Englewood, CO
All Call Communications, Georgetown, ON
A Better Connection, Inc., Gilbert, AZ
MedConnectUSA, Las Vegas, NV
Information Communications Group, Leawood, KS
Holy Redeemer Medical Messaging, Meadowbrook, PA
Answering Advantage LLC, Memphis, TN
Appletree Answering Service, Inc., Pensacola, FL
Ansaphone Service, Inc., Quincy, MA
King Communications, Saginaw, MI
The Message Center, San Antonio, TX
Santa Cruz Answering Service, Santa Cruz, CA
King’s Telemessaging Services, Shreveport, LA
Appletree Answering Service, Inc., St. Louis, MO
Executive Services, Pueblo, CO
Four Years
Appletree Answering Service, Inc., Anaheim, CA
AnswerOne Inc., Brooklyn, NY
Answer, Inc., Lakewood, CO
Keener Communications, Inc., Glen Allen, VA
AnswerNow, Glendale, AZ
Cosmopolitan Medical Communications, Glendale, AZ
IPN Messaging Center, La Porte, IN
AnswerPro Limited, Mission, KS
TigerTel Oshawa, Oshawa, ON
TigerTel Richmond, Richmond, BC
Action Telephone Exchange, Rochester, NY
TigerTel Vancouver, Vancouver, BC
Three Years
JAM, Borehamwood, Hertfordshire
Appletree Answering Service, Inc., Cincinnati and Dayton, OH
Always On Call Answering Service, LLC, Concord, NH
Nationwide Inbound, Inc., Freeport, IL
Quick Connections, Greenbelt, MD
Crocker Communications, Inc., Greenfield, MA
A Quality Answering Service, Hudson, FL
TigerTel London, London, ON
Tele-Page, Montreal, QC
MedCom Professional Services, Inc, New Holland, PA
The Answer Network, Roanoke, VA
Tel-Excel, San Diego, CA
LaBell Exchange, Santa Ana, CA
Connections Call Centre LTD, Squamish, BC
Network One Communications, Tampa, FL
Two Years
Monroe Telephone, Beaumont, TX
Pronto Connections, Inc., Chicago, IL
Answer Plus, Inc., Clive, IA
Appletree Answering Service, Inc., Houma, LA
Appletree Answering Service, Kansas City, MO
Answering Service Care by Global Response, Margate, FL
Secretariats, Inc., Norfolk, VA
A-B Communications, Novato, CA
Central Answering Service, Inc., Riverside, CA
Time Communications, Saint Paul, MN
Appletree Answering Service, Inc., San Juan, PR
Northern Communications, Sudbury, North Bay, Timmins, and Sault Ste Marie, ON
The Legacy Connection, Tuscaloosa, AL
MASCO Services Inc. of Boston, MA
One Year
Appletree Answering Service, Inc., Boston, MA
Sooner Answer Service, Inc., Edmond, OK
Concorde Communications, Los Angeles, CA
AnswerAll LLC, Macon, GA
Mid-State Communications, Manchester, TN
TigerTel Nanaimo, Nanaimo, BC
QTAS, Quincy, M
TigerTel Alberta, Red Deer, AB
Commercial Telephone Exchange, Inc., Reno, NV
Appletree Answering Service, Sacramento, CA
Answer Bay Area, Tampa, FL
Business Service Center, Inc., Wausau, WI
Connections Magazine congratulates these honorees and salutes all call centers who participated in this year’s program. Well done!
[From Connection Magazine – June 2010]