For the past nineteen years, CAM-X (The Canadian Call Management Association) has recognized call centers that have achieved and maintained distinction and excellence. This achievement puts them among the top call centers worldwide.
With increasing worldwide participation, the CAM-X Award of Excellence program is a “mystery caller” program that offers telemessaging call centers the opportunity to have their agents evaluated by an independent panel of judges over a six-month period. The mystery callers conduct test calls based on the submitted client profile information. At the completion of the calling phase, two independent judges listen to recordings of the test calls to assess a score based on a predetermined point scoring process. Only companies achieving an overall score of 80 percent or higher receive the Award of Excellence.
Multiyear winners are recognized for their cumulative achievement of this recognition, a testament to their ongoing, consistent quality year after year. The 2008 CAM-X Award of Excellence honorees are:
Nineteen Years
Canpage Communications Ltd., Cornwall, ON
Sixteen Years
Re: Messaging Solutions Inc., Abbotsford, BC
Fourteen Years
Answer Plus Inc., Hamilton, ON
Christie & Walther Communications / Metrolert Ltd., Ottawa, ON
Thirteen Years
Teleconnect International, Wetaskiwin, AB
Twelve Years
Northern Communication Services Inc., Sudbury, North Bay, Timmins, ON
PDL Contact Centres, Calgary, AB
T.A.S. Communications, Belleville, ON
Tele-Page, Montreal, QC
Eleven Years
Answer Plus Inc., Toronto, ON
Connections Call Center, Squamish, BC
Select Call Centre, Edmonton, AB
Ten Years
Extend Communications Inc., Brantford, ON
Nine Years
Alliance Wireless Communications, Kingston, ON
KELCOM Telemessaging, Windsor, ON
Select Communications Inc., Grande Prairie, AB
Eight Years
Intercon Messaging Inc., Drayton Valley, AB
Seven Years
Central Communications, Welland, ON
Encore Telesolutions, Barrie, ON
Select Call Centre, Calgary, AB
Select Call Centre, Red Deer, AB
Five Years
FineLine Solutions, Winnipeg, MB
Telelink Call Centre Inc., St. John’s, NL
Four Years
ACT Teleservices, Newington, CT
Answer 1 Communications, Phoenix, AZ
Extend Communications Inc., Cambridge, ON
Focus Telecommunications, Inc., Elderburg, MD
HMC Communications Inc., Halifax, NS
Three Years
AAMCOM, Redondo Beach, CA
All Call Communications Div. of Extend Communications Inc., Georgetown, ON
Answer Quick, Louisville, TN
Appletree Answering Service, Portland, ME
Appletree Answering Service, Wilmington, DE
DCAS, Tuscaloosa, AL
Direct Line Teleresponse, Berkley, CA
Directors’ Choice, St. John, NB
Finning (Canada), Edmonton, AB
Infinity Telecentre, London, ON
Keener Communications, Glen Allen, VA
On Call Centre Inc., Ottawa, ON
Scotia Business Centre, Bridgewater, NS
Tigertel, Oshawa, ON
Tigertel, Richmond, BC
Time Communications, Saint Paul, MN
Two Years
Action Telephone, Rochester, NY
Anser Services, Green Bay, WI
Appletree Answering Service, Anaheim, CA
Appletree Answering Service, Cincinnati, OH
Appletree Answering Service, Pensacola, FL
Billie Clarke’s Answering Service, San Diego, CA
JAM Media Response, Borehamwood, Hertfordshire
Norplex Calling Centre, Saskatoon, SK
First Year
Alert Communications, Ventura, CA
Always On Call Answering Service, Concord, NH
AnswerOne, Brooklyn, NY
Appletree Answering Service, Houma, LA
Appletree Answering Service, Sacramento, CA
Appletree Answering Service, San Juan, PR
Business Connect, New Holland, PA
Cal Johnson’s Answering Service, Fairview Heights, IL
Call Experts, Charleston, SC
Concorde Communications, Los Angeles, CA
Dexcomm, Carencro, LA
Keystone Answering Service, Allentown, PA
Main Line Telecommunications, Aston, PA
Medcom Professional Services, Inc, Levittown, PA
Office Response, Bristol, England
Professional Communication Services, Longview, WA
TAS-PAGE Communications, Peterborough, ON
Tigertel, Nanaimo, BC
Tigertel, Vancouver, BC
[From Connection Magazine – November 2008]