The CAM-X Call Centre Awards of Distinction, 2008

Each year, CAM-X (The Canadian Call Management Association) recognizes call centers that have achieved and maintained distinction and excellence. This achievement puts them among the top call centers worldwide.

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services.

This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria; successful participants must receive a score of 80 percent or higher. The 2008 Call Centre Award of Distinction winners are:

AAMCOM, Redondo Beach, CA
Answer 1 Communications, Phoenix, AZ
Answer Plus Inc., Toronto, ON
Direct Line Teleresponse, Berkeley, CA
Extend Communications Inc., Brantford, ON
FineLine Solutions, Winnipeg, MB
Focus Telecommunications, Inc., Elderburg, MD
Intercon Messaging Inc., Drayton Valley, AB
JAM Media Response, Borehamwood, Hertfordshire
PDL Contact Centres, Calgary, AB
Re: Messaging Solutions Inc., Abbotsford, BC
Telelink Call Centre Inc., St. John’s, NL
Tigertel Alberta, AB
Tigertel, London, ON
Tigertel, Nanaimo, BC
Tigertel, Oshawa, ON
Tigertel, Province de Quebec
Tigertel, Toronto, ON
Tigertel, Vancouver, BC
Tigertel, Winnipeg, MB
Time Communications, St. Paul, MN

[From Connection Magazine November 2008]