ATSI Award of Excellence – 2007

The ATSI Award of Excellence program is a quality control assessment of telemessaging call centers. It measures over 400 data points for each participating company. Those call centers achieving an overall score of 80% or greater are bestowed with the ATSI Award of Excellence. The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a verification of their ongoing attention to providing consistently high quality. This year’s Award of Excellence recipients are:

Year 11 – Diamond Plus
Michigan Message Center, Kalamazoo, MI
Rochester Telemessaging Center, Rochester Hills, MI

Year 10 – Diamond
AnswerNet Phoenix, Phoenix, AZ
Business Connections, Salem, OR
Fallon Communications, Houston, TX
Hastings Communication Services, Inc., Austin, TX
Medcom Professional Services, Inc., Levittown, PA

Year 9 – Sapphire
A Better Answer Dallas, Plano, TX
On Call Message Centre, Ottawa, ON

Year 8 – Ruby Award
Pro Phone Communications, Inc., Muskegon, MI
T.A.S. Communications, Inc., Madison, WI

Year 7 – Emerald Award
Answer-All Secretarial Service, Inc., Westminister, CO

Year 6 – Pearl Award
AAMCOM, Redondo Beach, CA
ACT Teleservices, Newington, CT
An-ser Services, Green Bay, WI
Answer Midwest, Inc., Alton, IL
Continental Message Solution, Inc., Columbus, OH
Direct Line Tele Response, Berkeley, CA
Omni Communications, Carrollton, GA

Year 5 – Gold
A Better Answer Houston, Houston, TX
Answer Quick, Louisville, TN
Berkshire Communicators, Inc., Pittsfield, MA
Corporate Message Services, Inc, Savannah, GA
Tab AnswerNetwork, Santa Ana, CA

Year 4 – Silver Plus
24-7 INTouch, Inc., Regina, SK
A Better Answer, Hurst, TX
Alliance Wireless Communications, Kingston, ON
Answer-1 Communications, Phoenix, AZ
Answering Service Professionals, Inc., Valparaiso, IN
Antietam Call Center, Hagerstown, MD
Appletree Answering Service of Maine, Portland, ME
Bay Area Medical Exchange, Inc., St. Petersburg, FL
Call Star, St. Petersburg, FL
CallNet Call Center Services, Bloomington, IN
Contact One Call Center, Tucson, AZ
Dexcomm, Lafayette, LA
Extend Communications Inc., Brantford, ON
MASCO Services, Inc., Boston, MA
Medfone, Inc., Wantagh, NY
Personalized Communications, Duncanville, TX
Port City Communications, Inc., Port Huron, MI
Telelink Call Centre, St. John’s, NL

Year 3 – Silver
Alert Communications, Inc., Ventura, CA
All-Ways Communications, Hagerstown, MD
Appletree Answering Service, Inc., Wilmington, DE
Answer Center, Virginia Beach, VA
Answer Excellence, Clearwater, FL
AnswerTel of Athens, Inc., Athens, AL
Bennett Answering Service, Flint, MI
Central Communications, Inc., Norwalk, CT
Communications Group, Syracuse, NY
Communications Network, Inc., Muncie, IN
Concorde Communication, Los Angeles, CA
Extend Communications Inc., Cambridge, ON
Focus Telecommunications, Inc., Burtonsville, MD
Finger Lakes Answering Service, Auburn, NY
Messages & More, Inc., Flagstaff, AZ
Spectrum Communication Services, Inc., Brookfield, WI
Statcall / Optimum Information Services, Alexandria, VA
Telecom Answering Service, Homewood, IL

Year 2 – Bronze
A Better Answer, Inc, Bel Air, MD
A Better Connection, Inc., Gilbert, AZ
ACE Answering Service, State College, PA
All Call Communications, Georgetown, ON
Alphapage, LLC, Denver, CO
Ambs Message Center, Jackson, MI
American Mediconnect, Inc., Chicago, IL
Ansaphone Service, Inc., Quincy, MA
Answering Advantage LLC, Memphis, TN
Appletree Answering Service, Pensacola, FL
Available Communications, St. Louis, MO
Business & Professional Exchange, Inc., Beverly, MA
Business Service Center, Inc., Wausau, WI
Executive Service, Pueblo, CO
Holy Redeemer Medical Messaging, Meadowbrook, PA
Information Communications Group, Leawood, KS
King Communications, Saginaw, MI
King’s Telemessaging Services, Shreveport, LA
Main Line Telecommunications, Aston, PA
Medcom Professional Services, Inc., Allentown, PA
MedConnect USA, San Diego, CA
Medical TeleCommunications, Englewood, CO
The Message Center, San Antonio, TX
Professional Answering, Charleston, SC
Santa Cruz Answering Service, Santa Cruz, CA
Tab AnswerNetwork, Orange, CA

Year 1
24-7 Communications, Dubuque, IA
A-B Communications, Novato, CA
Action Telephone Exchange, Rochester, NY
ADS Communication Systems, Ocala, FL
Answer One, Brooklyn, NY
Answer Now, Glendale, AZ
Answering Service Inc, Southfield, MI
Answering-Metro Atlanta, Forest Park, GA
AnswerLive Teleservices, Boca Raton, FL
AnswerPro Limited, Mission, KS
Appletree Answering Service, Anaheim, CA
Appletree Answering Service, Anaheim, CA
Appletree Answering Service, Renton, VA
Appletree Answering Service, Inc., Wilmington, DE
Cosmopolitan Medical Communications, Glendale, AZ
Contact One Call Center, Denver, CO
The Doctors’ Exchange, Covington, LA
Keener Communications, Glen Allen, VA
IPN Messaging Center, La Park, IN
Sunshine Communication Services, Coral Gables, FL
TigerTel/UTR, Richmond, BC
TigerTel/UTR, Vancouver, BC
TigerTel/UTR, Nanaimo, BC
TigerTel/UTR, Oshawa, ON
TigerTel/UTR, Quebec City, QC
TigerTel/UTR, Toronto, ON

For more information, contact ATSI at 866-896-2874; see list of past award honorees.

[From Connection Magazine – Jul/Aug 2007]