The ATSI (Association of TeleServices International) Call Center Award of Distinction program focuses on and evaluates Customer Relationship Management (CRM), courtesy, etiquette, and proper call techniques of teleservice call center agents. This program assists outsourcing call centers in assessing, controlling, and improving the quality of service provided to their call center clients. Through this third-party evaluation, recipients of the Call Center Award of Distinction are independently verified as leaders in the call center the industry.
The 2007 Call Center Award of Distinction recipients are:
- 24-7 INTouch, Inc., Regina, SK
- AAMCOM, Redondo Beach, CA
- Ansaphone Service, Inc., Quincy, MA
- Answer 1 Communications, Phoenix, AZ
- Answer Quick, Louisville, TN
- Direct Line TeleResponse, Berkeley, CA
- Dowd Marketing/Sundance Vacations, Wilkes-Barre, PA
- Extend Communications, Inc., Brantford, ON
- Fallon Communications, Houston, TX
- FineLine Solutions, Winnipeg, MB
- Focus Telecommunications, Inc., Burtonsville, MD
- Spectrum Communications Services, Inc., Brookfield, WI
- Virtual Agent Services, Schaumburg, IL
See a list of Award of Distinction Winners from other years.
[From Connection Magazine – Jul/Aug 2007]