The Call Center Award of Distinction program focuses on Customer Relationship Management (CRM), courtesy, etiquette, and proper call techniques of call center agents at teleservice companies. This program assists outsourcing call centers and teleservice companies in assessing and controlling the quality of service provided to call center clients.
This year’s Call Center Award of Distinction winners are:
- Central Communications, Inc; Norwalk, CT
- Ansaphone Service, Inc; Quincy, MA
- Virtual Agent Services; Schaumburg, IL
- Telelink Call Centre; St. John’s, NL
- AAMCOM; Redondo Beach, CA
- Tel-Us Call Center, Inc; Beverly Hills, CA
- 24-7 InTouch, Inc; Regina, SK
- Answer Quick; Louisville, TN
- The Cross Country Group, LLC; Medford, MA
- Focus Telecommunications, Inc; Burtonsville, MD
- Direct Line Tele Response; Berkeley, CA
- Extend Communications, Inc; Brantford, ON
- Answer 1 Communications; Phoenix, AZ
- Spectrum Communication Services, Inc; Brookfield, WI
[From Connection Magazine – September 2006]