The 59th Annual ATSI Convention and Expo was held June 18 to 21 at Disney’s Contemporary Resort in Orlando, Florida. Though the weather outside wasn’t ideal, the sessions and tradeshow inside were well worth the trip. The 2003 Award of Excellence winners were announced and Connections conducted its second annual Innovation Awards.
Next year’s ATSI convention will be in Vancouver, BC. Final details should be announced later this summer.
2003 ATSI Convention Exhibitors
In case you missed this year’s convention or could not take in the entire exhibit hall, the following is a list of the exhibitors along with their contact information:
Almond Hill Enterprises Inc., 714-637-3384
Contact: Douglas Duncan, firstname.lastname@example.org
TurboSchedule Internet-based, appointment-scheduling & Turbo-On-Call Internet-based on-call scheduling.
Alston Tascom, Inc., 909-548-7300
Contact: Wayne Scaggs, email@example.com
Tascom Evolution contact center platform with unified IVR, ACD, voicemail, and call logging. Hosted IVR and Web-based appointment scheduling.
Appletree Technology Svc, 888-563-0040
Contact: Chuck Boyce, firstname.lastname@example.org
VoIP in the Call Center, using Quintum products; authorized Master Agent for Paetec Communications
Contact: Kevin Ryan/Jim Becker, email@example.com
Infinity messaging can call-processing and eCreator call scripting platforms; UltraComm message delivery system; Web-based conferencing eConference Link.
CadCom TeleSystems, 580-242-4636
Contact: J.R. Criner, firstname.lastname@example.org
AccuCall CTI messaging system; AccuScript call scripting system; Portal unified messaging system.
Call Response Consultants, 866-292-1947
Contact: Vince McGlone
Call Response Software, a complete telemessaging system integrated with Artisoft’s Televantage PBX.
CenturiSoft / Phone and Wireless, 805-545-5400
Centuri Messenger: unified communications including unified messaging plus call control, conferencing, outbound calling, and notification options.
DB Masters Software, 847-634-3880
Contact: Ron Kritzman, Ron@dbmasters.com
The Billing Assistant billing system and other custom applications for the teleservices industry.
Exacom, 800-757-8184 extension 203
Contact: Don Bustamante, Donb@exacom.com
Hindsight-Net voice-logging with optional HIPAA compliant integration server.
idea! Communications Group, Inc., 303-909-5314
Contact: David Garrick, David.Garrick@ideacommgroup.com
Sells, orders, and supports telephone services in most US markets.
Peter DeHaan Publishing, Inc., 616-284-1305
Contact: Peter DeHaan, DeHaan@PeterDeHaan.com
Publishes Connections Magazine, AnswerStat magazine, TAS Trader, and Medical Call Center News, as well as provides call center and answering service locator sites.
Professional Teledata, 800-344-9944
Contact: Patricia Kalik, Pkalik@proteledata.com
Pinnacle telemessaging system; PI-2000 order-entry software package; TBS billing and invoicing system and FMDS II fax delivery system; ProDial 2000 outbound dialing manager.
Startel Corporation, 800-782-7835
Contact: Barbara Willis, BarbaraWillis@startelcorp.com
Provider of integrated voice, data, and networking solutions.
Szeto Technologies Inc., 888-421-3737
Contact: Sherry Gouel, Sherry@szeto.ca
Call Linx, a Linux-based messaging system, customized to suit individual needs.
TAS Marketing, 800-369-6126
Contact: Steve Michaels, Tas@tasmarketing.com
Specializes in brokering of telephone answering services and used equipment.
TASbill.com & TASbiller, 321-951-2273 extension 105
Contact: Chris Twigg, Info@TASbill.com
TASbill.com bill printing, mailing and emailing service; TASbiller billing software and profitability analyzer.
Contact: Patty Anderson, email@example.com
Spectrum telemessaging system: Spectrum On-Call Scheduler, Spectrum Appointment Scheduler, and Spectrum Messenger encrypted instant messaging/chat.
[From Connection Magazine – Jul/Aug 2003]