Preview of the Fifteenth Annual Call Center Week

Call Center Week is the largest and most comprehensive event for the customer service industry. This year’s event is taking place June 9–13, 2014, at the Mandalay Bay Resort and Casino in Las Vegas, Nevada. With an expected 1,500 attendees, 120 speakers, 70 sessions, and 110 sponsors and exhibitors, no other event comes close in size, scope, breadth, and depth. This year’s theme is “Competing on Service: Seize the Opportunity.”

Attendees Speak Out:

“My team gains a huge amount of information and networking opportunities. This event also serves as an opportunity to pull my team from all operation locations and enjoy some team-building activities.” -Greg Barrows, vice president/director, customer service operations, Wells Fargo

“When I walked into the room, the energy blew me away. It’s rare to see this type of energy in such a large-scale event.” -Maxine Clark, chief executive bear, Build-a-Bear Workshop (2013 Lifetime Achievement Award Winner, Call Center Week Excellence Awards)

“Excellent! The show has grown wonderfully. There’s very good attendance. I have attended many of the sessions, and there are lots of good speakers and a lot of good ideas that could be brought home and utilized.” -Bruce Belfiore, CEO, Benchmark Portal

“I’ve done a lot of trade shows, and I think one of the things that has happened quite well at this show is the social interaction. The organizers have done a lot to get us connected with each other, and so we’ve made some great relationships just in the last couple of days.” -Ron Burr, chief revenue officer, Callfire

Keynote Speakers and Corporate Chiefs:

  • Keith Ferrazzi, founder and CEO, Ferrazzi Greenlight, Greenlight Research Institute, author of number one New York Times Best Seller Never Eat Alone
  • Jenn Lim, CEO and chief happiness officer, Delivering Happiness and Zappos Culture Book creator
  • Jerry Nadal, SVP Resident Shows Division, Cirque du Soleil
  • Jasmine Green, chief Customer Advocate, Nationwide Insurance
  • Dr. James L. Merlino, chief experience officer, Cleveland Clinic Foundation
  • Ashley Kohlrus, chief experience officer, Allegacy Federal Credit Union
  • Tony Gaines, chief Customer Officer, LOGIC Electronic Cigarettes
  • Amy Latzer, chief operating officer, 211 LA County
  • Steve Riddell, chief sales officer,
  • Mary Beth Jenkins, chief operating officer, UPMC Health Plan

Connections Magazine Subscribers Save! Mention the promo code 15CCW_CONNECTIONSMAG and save 15%. Three easy ways to register:

  1. Register online:
  2. Call: 800-882-8684
  3. Email:

Connections Magazine is a proud media partner of Call Center Week, brought to you by IQPC.

[From Connection Magazine May/Jun 2014]