2012 Call Center Whitepapers
These whitepapers are presented by call
center experts, vendors, and industry participants and made available to you for
the overall benefit and enhancement of the call center industry. For easy viewing or
printing, they are presented as PDF
files. (Learn how to submit
your whitepapers.)
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Whitepapers,
2012, 2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004,
2003
2012
Whitepapers
Please
Press #5 Now: Use UETA and E-SIGN to Create Signed, Written Contracts Over
the Telephone
Delivering an Optimal Customer Experience for the Limited English Speaker,
McGee-Smith Analytics
FCC Amends
Telephone Consumer Protection Act Regulations, Mac Murray, Petersen,
& Shuster LLP
Payment Card Industry Data
Security Standards (PCI-DSS) Guide for Contact Center Managers, DMC
The Value of
Outsourcing, presented by 3W IT Consulting / IT Contracting
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Whitepapers,
2012, 2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004,
2003
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