The Art of Coaching in the Contact Center
,
by Mark Selcow and Matt Glickman from Merced Systems
The Art of Engaging the Customer,
presented by Opinion Research Corporation
Assessing IT's New Role in the Contact
Center, provided by Genesys Telecommunications Labs
The Benefits of Contact Center Quality
and Performance Management Technologies, presented by VPI
BPO Industry - The Ride from Cost to
Innovation
, by Ossama Nazmi of Xceed
Case Study: Financial Services Giant
Cashes in on Call Monitoring
, presented by HyperQuality
Customer Experience Management Benchmark
Study, presented Strativity Group, Inc.
Consumer Recall Rates of Phone Numbers in
Advertising, presented by 800response
Data Reduction Technologies Provide an
Effective Backup and Recovery Strategy, by Pat Hanavan
The Evolved Help Desk, by Jason
Holmberg, FrontRange Solutions
The Executive Disconnect: The Strategic
Alignment Customer, presented by
Genesys
Five Best Practices in Communication
Center Automation for Hospitals
, presented by Amcom
Increasing Revenue & Customer Base
Through Telemarketing, by Jessica Burke, Phone Intelligence
The
Insider's Guide to CRM Selection: Get Control of Your Business
, by FrontRange Solutions
Making your Contact Center a Strategic
Weapon
, by Jim Rembach, Customer Relationship Metrics
Premises to Keep: CPE as a Critical
Success Factor for VoIP Service Providers, by
Quintum
Proactive Telephonic Customer Contact, by Mark Palmucci
Proactively Boost Performance and Improve
the Customer Experience
, presented by VPI
Small Call Centers: Challenges and
Opportunities, by Richard Bucci, The Pelorus Group
State of Customer Service Study,
presented by eGain
Use the Power of Call Monitoring to
Improve Customer Service, presented by HyperQuality
Voice Quality Is King Of The Contact
Center, presented by
Psytechnics
VoIP Infrastructure for the Evolving
Enterprise, presented by
Quintum
Workforce Optimization for the Smaller
Contact Center
, by Maggie Klenke, The Call Center School
View: All
Whitepapers,
2012, 2011,
2010,
2009,
2008,
2007,
2006,
2005,
2004,
2003
