Call Center Vendor Literature

This library of literature is presented by contact center vendors, who specialize on the teleservices and outsourcing call center industry.  Their information is provided for your benefit and education.  For more information, visit our vendor section or contact the company directly.  (For easy viewing or printing, they are presented as PDF files.)

Alston Tascom

Evolution Overview: communication center and messaging solution

Evolution Diagram of the Tascom Evolution Contact Center System

Evolution ACD information sheet: Automatic Call Distributor

Evolution CTI information sheet: Integrated CTI and IVR Technology

Evolution IVR information sheet: Interactive Voice Response

Evolution agent module and recording: universal agent workstation

Evolution outbound dialing: dialing queues, rescheduling, list, time zones

Evolution voice response speech recognition module

Hosted Services: a hosted version of the Evolution system

AtOnce (Alston Tascom's Online Notification CEnter): emergency alert system

Amtelco

Billing Link: software for call centers to bill clients and analyze accounts

eCreator: scripting program to make it easier for agents to handle calls

Infinity call center messaging and application system: Infinity 5.50 and 5.51

UltraComm: send Infinity and eCreator messages to fax, email, and wireless devices

CMI Diamond: Sell client management to your clients!

Contact-Based Architecture: allows contact information to be added in directory listing.

Infinity Disaster Planning: have a plan to address possible business interruptions.

Intelligent Series Clairvoyant Agent, CMI, Intelligent Dashboard, Dealer Locate, Directory, Messaging, OnCall Scheduling, Physician Referral, Pro Show Appointment Reminder, Reporting, SMS Text Messaging, Web and Mobile Applications

MiteyMite Messenger: links a call center directly to clients using VoIP

New Technology: 4U rack and telephony cards

Soft Agent: uses SIP connectivity and functionality of existing Infinity Intelligent Series.

Unity Voice Logger: uses Infinity voice processing resources to record calls

VoIP (Voice over Internet Protocol): IP-enabling a call center is a simple matter

XL Scheduler: Workforce management system

CAM-X: Canadian Call Management Association

Who We Are

CenturiSoft

CenturiSoft: voice mail and unified communication system

Onvisource

OnviCall Product Overview: complete call handling in one integrated platform

OnviCenter Product Overview: suite of call center software solutions

Professional Teledata

PInnacle: scripting program: order-taking, messaging, dispatch, eOn switch integration

Record / Play Tek

About Record / Play Tek: On the banks of the St. Joseph River in Bristol, Indiana... 

SCL 8900: digital voice recording and retrieval systems

Startel

About Startel: provider of integrated voice, data and networking solutions for call centers

Szeto

Call Linx: Linux based telephone answering service system

VMS4500: Call center switch for messaging and paging

TASbiller

TASbiller brochure

TASbiller feature list

Telescan

Telescan Brochure: "Keeping your business in business"; ready for the future

Telescan Product Chart: a visual guide to how Telescan products work together

Spectrum Agent: call attendant interface maximizes agent productivity

Spectrum Communications Server: automates the delivery of information to clients

Spectrum Information Server: provides secure, password-protected Internet access

Spectrum Data Manager: database server to handle client and system information

Spectrum Data Saver: automatic daily backup that provides offsite, secure storage

Spectrum IVR: Interactive Voice Response, a fully integrated addition to Spectrum Prism

Spectrum Messenger: secure, encrypted interactive text messaging over LAN & Internet

Spectrum On Call Scheduler: track client schedules to accurately relay messages

Spectrum Prism is a telephony server that connects the Spectrum system

Spectrum Vmail: integrated voice messaging for the Prism call processing platform

XLScheduler

XLScheduler: call center scheduling, using graphical presentations and diagrams

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