Alston Tascom
Evolution
Overview: communication center and messaging solution
Evolution
Diagram of the Tascom Evolution Contact Center System
Evolution
ACD information sheet:
Automatic Call Distributor
Evolution
CTI information sheet:
Integrated CTI and IVR Technology
Evolution
IVR information sheet:
Interactive Voice Response
Evolution
agent module and recording:
universal agent workstation
Evolution
outbound dialing:
dialing queues, rescheduling, list, time zones
Evolution
voice response
speech recognition module
Hosted
Services: a hosted version of the Evolution system
AtOnce
(Alston Tascom’s Online Notification CEnter): emergency alert system
Amtelco
Billing
Link: software for call centers to bill clients and analyze
accounts
eCreator: scripting program to make it easier for agents to handle calls
Infinity
call center messaging and application system
UltraComm:
send Infinity and eCreator messages to fax, email, and wireless devices
CAM-X:
Canadian Call Management Association
Who We Are
CenturiSoft
CenturiSoft:
voice mail and unified communication system
Onvisource
OnviCall
Product Overview: complete call handling in one integrated platform
OnviCenter
Product Overview: suite of call center software solutions
Professional
Teledata
PInnacle:
scripting program: order-taking, messaging, dispatch, eOn switch integration
Record
/ Play Tek
About
Record / Play Tek: On the banks of the St. Joseph River in Bristol,
Indiana...
SCL
8900: digital voice recording and retrieval systems
Startel
About
Startel: provider of integrated voice, data and networking solutions for
call centers
Szeto
Call
Linx: Linux based telephone answering service system
VMS4500:
Call center switch for messaging and paging
Telescan
Telescan
Brochure: "Keeping your business in
business"; ready for the future
Telescan
Product Chart: a visual guide to how Telescan products work together
Spectrum
Agent: call attendant interface maximizes agent productivity
Spectrum
Communications Server: automates the delivery of information to clients
Spectrum
Information Server: provides secure, password-protected Internet access
Spectrum
Data
Manager: database server to handle client and system information
Spectrum
Data
Saver: automatic daily backup that provides offsite, secure storage
Spectrum
IVR: Interactive Voice Response, a fully integrated addition to Spectrum
Prism
Spectrum
Messenger: secure, encrypted interactive text messaging over LAN &
Internet
Spectrum
On
Call Scheduler: track client schedules to accurately relay messages
Spectrum
Prism is a telephony server that connects the Spectrum system
Spectrum
Vmail: integrated voice messaging for the Prism call processing
platform
