2008 Connections Magazine Buyers Guide

The 2008 Buyer's Guide is now available.  The alphabetical listing of vendors is given below.  We also have a product/service grid (PDF file) to allow users to quickly identify companies with comparable offerings.

Alston Tascom Inc

13512 Vintage Place

Chino, CA  91710, USA

www.alstontascom.com

Contact: Wayne Scaggs, VP Sales & President, at 909-548-7300 or wayne@alstontascom.com

Alston Tascom’s Hosted Evolution System is the newest tool for telemessaging call centers.  Enhance disaster preparedness and business continuation planning with this hosted option.  Alston Tascom, Inc. is a single-point solution provider of end-to-end contact center solutions with the latest in digital telephony technology, utilizing standard operating systems, a truly open database, and off-the-shelf hardware.  The Alston Tascom’s Evolution System is a complete contact center solution, powered by a unified ACD, IVR, voicemail, agent logging, and agent screen-pop, integrated with a robust SQL database.

American Teleservices Association

3815 River Crossing Pkwy Ste 20

Indianapolis, IN  46240, USA

www.ataconnect.org

Contact: Rafael Manzon, Director, Business Affairs, at 317-816-9336 or Rafael@ataconnect.org

ATA members do business with ATA members.  Not only do ATA events provide groundbreaking education for its members, all activities place specific emphasis on enhancing business relationships and forging new ones with industry colleagues.  Channel leaders know that ATA is the only professional association 100% dedicated to teleservices professionals.  Offering easy access to industry leaders in each member’s area of interest and expertise is just one way ATA membership contributes to their members’ bottom line. 

Amtelco

4800 Curtin Dr

McFarland, WI  53558, USA

http://callcenter.amtelco.com

Contact: Jim Becker, VP Marketing, at 800-838-4194 or jim@amtelco.com

Amtelco’s Infinity Intelligent Series offers the next generation of easy-to-use call scripting solutions with Intelligent Messaging and eCreator, designed to meet the needs of today’s call center clients who demand fewer errors with more sophisticated call flow scripting, message processing, and contact-based dispatching.  The Infinity Intelligent Series guides agents through the entire call process quickly and efficiently.  Users can build scripts quickly and easily using the Infinity Intelligent Series Easy Script Editor to customize the look and feel of scripts with unique colors, fonts, buttons, hyperlinks, drop lists, menus, and check boxes.  Easy Script Editor presents all of this to scriptwriters in a visual layout, allowing them to see how their script will look as they create it.

Answer Center America, Inc.

5532 N Broadway St

Chicago, IL  60640, USA

www.goacanow.com

Contact: Sales Department at 800-270-7030 or sales@goacanow.com

ACA has established itself as more than just a call center.  With state-of-the-art equipment, highly trained business professionals, and dedicated customer service agents, ACA goes the extra mile to become a seamless extension of any business.

ARC Telephone Performance Assessment Services

29 Wright Hill Rd

West Cornwall, CT  06796, USA

www.arllc.com

Contact: Cheryl Thibault, VP, Client Relations, at 860-567-3733 or cthibault@arllc.com

ARC’s call center services include remote monitoring and mystery calling.

Association of TeleServices International, Inc.

12 Academy Ave

Atkinson, NH  03811, USA

www.atsi.org

Contact: Charlene Glorieux, Executive Vice President, at 866-896-ATSI or admin@atsi.org

ATSI is an international trade association established in 1942 by and for entrepreneurs in the teleservices business.  ATSI aids its members and their clients by promoting fair competition through the pursuit of appropriate regulation and legislation, providing research into and development of the industry and its current and prospective markets, providing support services, offering educational opportunities and resources to address the challenges and trends affecting our operating environments, and encouraging and maintaining high standards of ethics and services. 

Atlantic States Telephone Answering Association, Inc.

PO Box 46501

Minneapolis, MN  55446, USA

www.astaa.org

Contact: Dan L’Heureux, Executive Director, at 763-473-0210 or Dan@CallConsult.net

ASTAA (Atlantic States Telephone Answering Association, Inc.) is an association of telemessaging services from Maryland, Virginia, West Virginia, Delaware, New Jersey, Pennsylvania, and the District of Columbia.  They invite prospective members to join them in their programs for owners and supervisors.

BrandonWayne Group

5543 Edmondson Pike Ste 117

Nashville, TN  37211, USA

www.brandonwayne.com

Contact: Michael Maffei, President & Chief Executive Officer, at 800-946-2693 or mmaffei@brandonwayne.com

The BrandonWayne Group provides comprehensive solutions for call center hiring – from agents on up to the executive level. 

Brandywine Technology

1521 Concord Pike #301

Wilmington, DE  19803, US

www.BrandywineTechnology.com

Contact: Chuck Boyce at 888-656-6100 or cboyce@brandywinetechnology.com

Brandywine is a full service technology consulting company.

Callzilla LLC

1150 NW 72nd Ave Ste 260

Miami, FL  33126, USA

www.callzilla.net

Contact: Neal Topf, President, at 305-503-9069 or ntopf@callzilla.net

Callzilla providers Spanish language telesales, telemarketing, lead generation, scheduling, helpdesk, and answering services.

Canadian Call Management Association (CAM-X)

24 Olive St

Grimsby, ON  L3M 2B6, Canada

www.camx.ca

Contact: Linda Osip, Executive Director, at 800-896-1054 or linda@camx.ca

Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade association representing call centers and telephone answering service companies.  CAM-X is a not-for-profit, member-driven association.  The needs and concerns of the call center and telemessaging industry are at the forefront of all CAM-X activities.  CAM-X members are dedicated to helping owners and managers increase their business markets, profits, and opportunities.  As the “national voice for the call management industry,” CAM-X contributes to members’ profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of the industry.

CenturiSoft

19 Portmarnoch Ct

Coto De Caza, CA  92679, USA

www.centurisoft.com

Contact: John Pope, President, at 800-866-1929 or sales@centurisoft.com

CEO

PO Box 46484

Minneapolis, MN  55446, USA

www.ceowners.com

Contact: Dan L'Heureux, Executive Director, at 763-473-0210 or Dan@CallConsult.net

The CadCom Equipment Owners Association, Inc. (CEO) is an organization comprised of telemessaging services and call centers who utilize telemessaging equipment manufactured by OnviSource of Plano Texas, formerly CadCom Telesystems, Inc. 

eJobFairs.net, LLC

970 Sunrise Ave Ste 125-181

Roseville, CA  95661, USA

www.ejobfairs.net

Contact: Jason Vrane, Chief Sales and Marketing Officer, at 800-979-1450 x803 or jvrane@ejobfairs.net

eJobFairs.net provides a live interactive e-recruiting tool online

e-Services Group International

16211 Park Ten Place

Houston, TX  74006, USA

www.e-servicesgroup.com

Contact: Mark Rovenstine, Director, National Sales, at 918-335-2522 or markrovenstine@cableone.com

e-Services provides near shore call center services from the English-speaking Caribbean.

GE Leasing

1111 N Westshore Blvd Ste 211

Tampa, FL  33607, USA

www.geleasing.net

Contact: Wayne Moseley, President, at 866-435-3274 or waynem@geleasing.net

GE Leasing has provided funding for the telemessaging industry for over twenty years. 

Great Lakes TeleServices Association

PO Box 47881

Minneapolis, MN  55447, USA

www.gltsa.org

Contact: Dan L'Heureux, Executive Director, at 888-712-9396 or Dan@CallConsult.net

GLTSA is a regional association based in the Great Lakes states that focuses on sales and marketing conferences at the fall annual meeting and additional supervisory development training in the spring and fall. 

Hays Affinity Solutions

1250 24th St NW Ste 725

Washington, DC 20037

https://atsi.haysaffinity.com

Contact: Chris Jones, Account Executive, at 888-303-4297 or cjones@hayscompanies.com

Hays is the administrator for ATSI’s insurance plan, which includes professional liability to protect call centers from claims arising from actual or perceived negligence.  They provide association clients with customized insurance, affinity programs, and headquarters risk management programs.

HigherGround, Inc.

21201 Victory Blvd Ste 105

Canoga Park, CA  91303, USA

www.highergroundinc.com

Contact: Amy Nicosia, Marketing & Event Specialist, at 818-456-1600 or anicosia@highergroundinc.com

HigherGround, Inc. develops call recording software, monitoring solutions, and reporting tools for call centers.

Human Technologies Global Inc

3405 Morgan Dr

Carmel, NY  10512, USA

www.human-technologies.com

Contact: Rosanne D'Ausilio, Ph.D., President, at 845-228-6165 or rosanne@human-technologies.com

Human Technologies Global is a consultancy specializing in human performance management.

Leading Edge Services

5823 Newton Dr Ste 130

Carlsbad, CA  92008, USA

www.leadingedge.com

Contact: Dennis Baggett, Vice President of Sales & Marketing, at 760-496-7020 or dbaggett@leadingedge.com

Leading Edge offers customer service and support. 

Mastar Telemessaging

PO 50213

Eugene, OR  97405, USA

www.mastar.com

Contact: R. Minarik, CEO, at 541-461-5235 or mastar@mastar.com. 

Specializing in telemessaging start-ups using DID and VoIP for call identification, either stand-alone or used with their messaging software.  Custom interface development is also available.

MPI Outsourcing

116 Radio Circle Ste 206

Mount Kisco, NY  10549, USA

www.mpioutsourcing.com

Contact: Dick Penn, CEO, at 914-239-4310 or rpenn@mpioutsourcing.com

MPI Outsourcing manages client campaigns through a network of call centers.

Objectworld Communications Corp

308 Legget Dr

Ottawa, ON  K2K 1Y6, Canada

www.objectworld.com

Contact: 888-398-9698 or info@objectworld.com

Objectworld products help customers takes control of their phone systems.

OnviSource Inc.

1255 West 15th St Ste 620

Plano, TX  75075, USA

www.onvisource.com

Contact: James White, Regional Sales Manager, at 800-311-3025 or sales@onvisource.com

OnviSource is a provider of an affordable, fully integrated workforce optimization and customer interaction management software and outsourcing solutions.  Their product suite, OnviCenter 6, delivers workforce optimization (voice and data recording, quality management, compliance management, workforce management, and performance management); agent desktop unification and automation (automated management of agent screens, workflow, scripts, communication, coaching, and compliance); call center software applications (teleservices, medical, emergency, order processing, and telemarketing); and virtualization (automated distribution of calls and applications).

OutsourceWorld

2101 Northwest Corporate Boulevard

Boca Raton, FL  33431, USA

www.outsource-world.com

Contact: Sponsorship & Exhibit Sales at 561-989-5250 or sales@outsource-world.com

OutsourceWorld is a tradeshow for business process decision-makers.

Personalized Communications

205 E Center St

Duncanville, TX 75116, USA

www.per-com.com  

Contact: Stanley Gardner, President, at 214-361-6684 or sgardner@per-com.com  

Outsource your full operations while maintaining ownership of your clients: 24/7 live operators, order-taking, inbound telemarketing services, Internet operators, and Web-enabled.

Professional Inbound Network

PO Box 47423

Minneapolis, MN  55447, USA

www.PinUsersGroup.com

Contact: Dan L'Heureux, Executive Director, at 763-473-0210 or Dan@CallConsult.net

PIN is a users group that supports owners of the Pinnacle and PI-2000 systems throughout North America with education and training seminars, Web forums, and the practical experience of active users. 

Professional Teledata

175 Canal St

Manchester, NH  03101, USA

www.professionalteledata.com

Contact: Ron Violante, National Sales Manager, at 800-344-9944 or sales@proteledata.com

Professional Teledata provides quality call processing products and support services.  The full-featured PInnacle telemessaging system combines the latest technologies with innovative operational applications to maximize efficiencies and profitability.  Script-based messages are captured as database elements to enable powerful, automated decision-making procedures.  Integrated with eOn digital switch products, PInnacle is an open architecture turnkey message center solution with truly accessible data and unlimited reporting capabilities.  In addition, the company’s Total Billing Solution (TBS) has earned a reputation as a powerful, flexible, and robust billing system, while the FMDS system is a reliable fax/alpha message delivery system.  Also available is the PI2000 System for order entry and other scripted applications.

RAD Data Communications

900 Corporate Dr

Mahwah, NJ  07430, USA

www.radusa.com

Contact: Larry Jacobs, VP of Marketing, at 201-529-1100 or larry_j@radusa.com

RAD Data Communications helps reduce infrastructure investment costs.

Richard L. Bencin & Associates

2616 Hidden Canyon Dr

Brecksville, OH  44141, USA

www.rlbencin.com

Contact: Richard Bencin, President, at 440-526-6726 or rlbencin@netzero.net

Richard L. Bencin & Associates is a leader in call center management recruiting, performing custom searches using a 25,000-resume file plus extensive proactive calling.  They have provided dedicated telesales/customer service searches since 1981.

Record / Play Tek, Inc.

110 E Vistula St, PO Box 790

Bristol, IN  46507-0790, USA

www.recordplaytek.com

Contact: Michael Stoll, Technical Sales, at 800-809-5233 or stoll@recordplaytek.com

Record / Play Tek, Inc provides turnkey voice-logging recorders for recording agent headsets, VoIP phones, DID and POTS lines, and room audio microphones, with account number searches on most telemessaging platforms and interfaces.  Stores 150 days of history on the hard drive, with backup to DVD-Rs; it uses MP3 WAV files for emailing.

Sage Advantage

9699 N Hayden Rd Ste 108

Scottsdale, AZ  85258, USA

www.sageadvantage.com

Contact: Sarah Higgins at 480-941-0094 or sarah.higgins@sageadvantage.com

Sage Advantage is a call center quality assurance and management service provider.

Sangoma

50 McIntosh Dr #120

Markham, ON  L3R 9T3, Canada

www.sangoma.com

Contact: 800-388-2475 or sales@sangoma.com

Sangoma’s telephony products help PCs to deliver superior auditory quality.

Shatz and Associates

PO Box 177

Broomfield, CO  80038, USA

www.Shatzandassociates.com

Contact: Ollie Shatz at 888-731-7002 or Shatzassociates@aol.com

Shatz and Associates provides telemessaging brokering and consulting services.

Southern Telemessaging Association

PO Box 46443

Minneapolis, MN  55446, USA

www.sta-assoc.org

Contact: Dan L'Heureux, Executive Director, at 800-475-0857 or Dan@CallConsult.net

Telemessaging owners, managers, and supervisors from the Southeastern states are encouraged to participate in this regional group for educational land-based seminars and workshops and the annual Conference at Sea, the STA Cruise. 

Startel Corporation

17661 Cowan Ave

Irvine, CA  92614, USA

www.startelcorp.com

Contact: Dan Feis, Director, Sales, at 800-782-7835 or dan.feis@startelcorp.com

Startel is a leading provider of integrated voice, data, and networking solutions for call center facilities.  Over 1,100 customers use Startel products in such key markets as healthcare, higher education, and telemessaging.  Incorporated in 1980, Startel entered the integrated telecommunications products market by introducing a paperless message system and Automatic Call Distribution (ACD).  For the past eighteen years, Startel has pioneered other industry firsts, providing voice, data, database, and networking capabilities in a single platform for telemessaging and other applications. 

Szeto Technologies Inc.

1881 St-Regis Blvd

Dollard des Ormeaux, QC  H9B 2M9, Canada

www.szeto.ca

Contact: Charles Szeto, President, at 888-421-3737 or charles@szeto.ca

Szeto Technologies provides call centers with complete communication services including telemessaging, switching, messaging, paging, direct connect, and dispatch.  Their Linux-based telemessaging system is a simple, smart, and cost-effective system that is customized to suit customers’ needs.

TAS Marketing

233 Whitepine Creek Rd

Trout Creek, MT  59874, USA

www.tasmarketing.com

Contact: Steve Michaels at 800-369-6126 or tas@tasmarketing.com

TAS Marketing is a leading broker for telemessaging call centers.  They also provide hosting solutions along with their unique Check of the Month club.

TASbiller

801 Shartom Dr.

Augusta, GA  30907

www.tasbiller.com

Contact: Randy Ripkey, Owner, at 706-860-0868 or ripkey@aol.com

TASbiller is a billing program designed for the telemessaging industry by a telemessaging service owner.  Call centers can print, fax, or email invoices with the click of a mouse.  TASbiller contains many features for analysis and reporting.  Billing data can be imported from all telemessaging platforms.  A demo version of TASbiller can be downloaded from their Web site.

Tasco

6600 York Rd Ste 203

Baltimore, MD  21212-2027, USA

www.tascomessagecenters.com

Contact: John Sophocles at 888-558-2726 or john@tascomessagecenters.com

Tasco is an outsourcing call center, looking to buy telemessaging companies and voicemail service bureaus.

Taseco

1697 Clayton Rd

Chipley, FL  32428, USA

www.taseco.com

Contact: Ray Pippin, Owner, at 888-527-2224 or ray@taseco.com

Taseco is a family-owned company, providing equipment especially for the telemessaging industry and handling call centers of any size.

TeamSNUG

PO Box 46463

Minneapolis, MN  55447, USA

www.TeamSNUG.com

Contact: Dan L'Heureux, Executive Director, at 800-317-8529 or Dan@CallConsult.net

Team SNUG is made up of leading industry call centers, service providers, and health systems utilizing Startel call center equipment.  Their members are made up of people facing the same business challenges and opportunities who work together to help each other succeed. 

Tele Resources, Inc. 

1203 London Rd

Duluth, MN  55802, USA

www.teleresources.net

Contact: Mark Swanson, Director of Business Development, at 888-698-8787 x114 or mark.swanson@teleresources.net

Tele Resources, Inc. is an outbound only telemarketing and lead generation call center. 

TeleManagement Search

44 South Bayles Ave Ste 316

Port Washington, NY  11050, USA

www.tmrecruiters.com

Contact: Connie Caroli, President, at 516-767-6990 or connie@tmrecruiters.com

TeleManagement Search is a national search firm for recruiting call center management.

Telescan LLC

10679 Midwest Industrial Blvd

Saint Louis, MO  63132

www.telescan.net

Contact: Patty Anderson, Sales Manager, at 800-770-7662 or sales@Telescan.net

Telescan designs hardware and software solutions for inbound call centers and telemessaging companies.  Telescan’s Spectrum system includes call answering and routing, an intuitive call agent interface, detailed statistics, real-time on-call scheduling, order entry, two-way email messaging, ISDN, IVR, and voicemail.  Spectrum by Telescan is powered by the Spectrum Prism digital switching platform with its patented protocol converter.  Telescan’s Spectrum Prism enables the user to interface with any telephony protocol and output to any protocol on an account-by-account basis.  Telescan's Spectrum system comes with a customer-driven maintenance package, which includes updates two times a year.

The Web OnRamp Networks LLC

4842 E Olney Dr

Phoenix, AZ  85044, USA

www.gosupernet.com

Contact: Matthew Lemons, General Manager, at 888-363-0709 or matthew@gosupernet.com

The Web OnRamp Networks is an Internet company that serves call centers.

Timberline Total Solutions, LLC

5807 North 108th St

Omaha, NE  68134, USA

www.timberlinesolutions.com

Contact: Tom Behm, Vice President, at 402-255-3709 or tbehm@timberlinesolutions.com

Timberline offers a full compliment of inbound, outbound, and IVR services.

Verint Witness Actionable Solutions

330 S Service Rd

Melville, NY  11747, USA

www.verint.com

Contact: 800-483-7468 or info@Verint.com

Verint Witness Actionable Solutions resulted from Verint’s merger with Witness Systems. 

VLR Communications

2290 Charter Point Dr

Arlington Heighs, IL  60004-7222, USA

www.vlrcommunications.com

Contact: Jon Weichelt, Owner, at 847-870-8310 or jweichelt@vlrcommunications.com

VLR has provided phone recording systems for over twenty-five years, sharing their experience with customers to select the most practical and cost-effective recording system available from a number of major recorder manufacturers.  They handle Wygant, CVDS, VLR Investigator, and Total Recall recorders and call monitoring systems from Dees and MELCO.  Economical used systems are also available from time to time. 

VoiceSpring

2216 W Altorfer Dr

Peoria, IL  61615, USA

www.voicespringvoip.com 

Contact: Douglas Oberlander, President, at 309-282-2900 or doberlander@voicespringvoip.com

VoiceSpring provides and implements VoIP telephone trunks for inbound and outbound dialing, bypassing traditional PSTN trunks for considerable cost savings.

VPI (Voice Print International)

160 Camino Ruiz

Camarillo, CA  93012, USA

www.VPI-corp.com

Contact: Chris Morrissey, VP of Sales and Marketing, at 800-200-5430 or Info@VPI-corp.com

VPI’s Activ! Performance Suite™ is an integrated suite of Web-based workforce optimization solutions for interactions recording, quality management, real-time performance management, agent coaching, speech analytics, and workforce management.  VPI’s solutions are modular, enabling organizations to select only the solutions they want, get them up and running quickly, and then add additional applications as they grow.  The flexible, open software allows organizations to use technologies from other vendors, providing the freedom to adopt a unique, affordable “mix and match” approach to building their ideal solution.

Weikert & Co., LLC

3200 Park Ave Unit 11D2

Bridgeport, CT  06604, USA

www.weikertonline.com

Contact: John Weikert, President, at 203-371-6423 or jweikert@weikertonline.com

“Bringing buyers and sellers together.”

Western States Telemessaging Association

PO Box 46254

Minneapolis, MN  55446, USA

www.wstaonline.org

Contact: Dan L'Heureux, Executive Director, at 877-754-4103 or Dan@CallConsult.net

WSTA represents centers committed to quality.  Services vary from traditional telemessaging and voicemail to order-taking and e-commerce solutions.

WRB Communications, Inc.

4200 Lafayette Center Dr Ste J

Chantilly, VA  20151, USA

www.wrbcorp.com

Contact: Denise Dixon, Vice President, Marketing, at 703-449-0520 or denise.dixon@wrbcorp.com

WRB Communications provides call center services for healthcare and consumer goods industries.

WW-Outsourcing International Services Inc

2810 E Robinson St

Orlando, FL  32803, USA

Contact: Doris Primicerio, President, at 800-785-9436 or doris@ww-oisi.com

WW-Outsourcing International Services provides agent outsourcing 24/7, including hiring and training.  Call centers choose their agents (who are exclusive to their call center) and their hours.  A call center’s client base is protected by contract and their own equipment.