Connections Magazine Buyers Guide

Connections Magazine’s 2016 Call Center Buyers Guide

Alston TascomAlston Tascom Inc.
13512 Vintage Pl
Chino, CA, USA
Contact: Wayne Scaggs at 866-282-7266 or
Alston Tascom believes technology should be used to enhance the lives of our employees, our clients, and our clients’ clients. Today’s technology reduces the cost to compete in the marketplace. Alston Tascom believes that cost savings should be passed on to their clients in the form of lower prices, higher quality, and improved performance. We demonstrate this belief in three core products: the Tascom Hosted Cloud System for clients who want to cut costs and eliminate maintenance issues; Tascom Express for clients who want to cut costs and own their equipment; and Tascom ADAM, a high-end, full-feature call center system.

Ameridial, Inc
4535 Strausser St NW
North Canton, OH, USA
Contact: Craig J Vretas, senior director, healthcare services, at 866-775-4755 or
Ameridial is a CMS audited and approved US-based outsourced call center supporting calls from members, providers, and pharmacies for Medicare, Medicaid, dual eligible, HMO, PPO, PBM, vision, and dental plans.

4800 Curtin Dr
McFarland, WI, USA
Contact: Jim Becker, VP of marketing, at 800-356-9148 or
Amtelco is celebrating its fortieth anniversary as a leading developer of innovative communication product solutions backed by great support. The company was founded in 1965 by Bill Curtin and is headquartered in McFarland, Wisconsin. During the past forty years, Amtelco has built a tradition of excellence by providing its customers with innovative call center systems for a variety of industries, including healthcare, contact centers, government, utilities, and help desks. They continue to work closely with customers to help identify and develop systems to meet unique and demanding performance requirements.

Call Center Sales Pro
333 Washington Ave N, Ste 300
Minneapolis, MN 55401, USA
Contact: Janet Livingston, president, at 800-901-7706 or
Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their business. They provide sales and marketing services, help clients maximize the value of their customer base, perform consulting, handle vendor management, assist with mergers and acquisitions, and have a BPO locator service.

Call Centre Hosting Inc.
5230 Dundas St W Unit 8
Toronto, ON, CA
Contact: Robert Ernst at 888-986-8571 or
Call Centre Hosting provides turnkey solutions for the Answering Service Industry.

Call 4 Health
Boca Raton, FL, USA
Contact: Bryan Weinstein, VP of business development and contracts, at 561-346-4848 or
Call 4 Health serves the healthcare industry. They specialize in 24/7 nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification.

CenturiSoft Inc.
4100 Eldorado Pkwy, Ste 100
McKinney, TX, USA
Contact: John Pope, president, at 800-866-1929 or
CenturiSoft provides unified communications, voicemail, logger, and softswitch applications.

Corporate Business Headsets
1229 SW 21st Ter
Cape Coral, FL 33991, USA
Contact: Jon Minto, sales manager, at 844-624-5257 or
Call center headsets; factory direct save 30-40%; guaranteed lowest pricing; unconditional three-year warranty; repairs $22.95; accessories 25% off; twenty-one-day free trial on all headsets; 20% off website pricing.

Etech Global Services
1903 Berry Dr
Nacogdoches, TX, USA
Contact: Jim Iyoob, executive VP, at 936-371-2640 or
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. Etech is committed to continuous improvement, next-generation technology, and growing and empowering our people, which results in a solution that works: voice, chat, email, and social media.

Map CommunicationsMAP Communications, Inc
Chesapeake, VA, USA
Contact: Grant Sibley, CFO and director, at 800-955-9888 or
MAP is an employee-owned nationwide call center that is actively seeking to purchase answering services and call centers. If you are considering a sale, call MAP to find out why selling to an ESOP is more beneficial to you and your employees than selling to another party.

Numonix Inc.
Contact: Paul Friedman, VP global sales, at 855-686-6649 or

Mastar Telemessaging
Eugene, Oregon, USA
Contact: Rod Minarik, owner and developer, at 541 606-9272 or
We specialize in new business start-up and support, such as setting up an answering service, providing options for outbound telephone marketing businesses, and offering the only stand-alone telephone answering system application that can be used with any phone system.

OnviSourceOnviSource, Inc.
1255 W 15th St Ste 620
Plano, TX, USA
Contact: Kim Pippin, account executive, at 580-249-9401 or
OnviSource provides affordable, integrated, and reliable products in two categories. The CRM and service application category offers answering and dispatch-emergency services, multimedia messaging, voicemail, HIPAA-compliant secure messaging, IP-PBX, IVR, and telephony server. The Workforce Optimization (WFO) category provides quality and liability management using call recording, screen capture, and quality assurance software; speech, desktop, and social media analytics; enterprise-wide transaction unification, LDAP, and PCI compliance. Both categories are supported by a new, unified user interface, advanced reports and charts, collaborative management, and automated replication, backup, archiving, and recovery. OnviSource solutions are delivered as software products, cloud services, or outsourcing solutions.

Professional TeledataProfessional Teledata
175 Canal St
Manchester, NH, USA
Contact: Ron Violante, national sales manager, at 800-344-9944 or
Professional Teledata provides call centers with software solutions for transaction processing, inbound and outbound program design, billing management, and appointment reminder services. With headquarters located in Manchester, New Hampshire, the company services the call center and telephone answering service industries, bringing the latest technology to the forefront.

PACE USA DNC Regulatory Guide
Contact: Dean Garfinkel, president, at 516-656-4191 or

Quality Contact Solutions, Inc.
808 4th St
Aurora, NE, 68818
Contact: Angela Garfinkel, president, at 516-656-5118 or
Experienced business-to-business telemarketing sales organization with multiple call centers across the United States. Outbound, inbound, email, click-to-chat, and other telephone-based technologies are utilized to help our team reach your sales goals on a monthly basis. They also have a Business-to-Consumer division that offers existing customer cross-sell, customer service, and customer surveys.

Quality Voice and Data, Inc.
Contact: Kelsey Olsen, director of enhanced telecom solutions, at 516-656-5122 or

Record/Play Tek, Inc.
Bristol, IN, USA
Contact: Michael Stoll at 574-848-5233, 800-809-5233, or
Record/Play Tek provides turnkey voice-logging recorders for recording agent headsets, VoIP phones, DID and POTS lines, and room audio.

Startel Corporation
16 Goodyear, B-125
Irvine, CA, USA
Contact: Steve Newell, director of sales, at 800-782-7835 or
Startel is a leading provider of contact center solutions designed to boost employee productivity, reduce operating costs, increase revenues, and enhance the customer experience.

Szeto TechnologiesSzeto Technologies Inc
885 Ellingham Ave
Pointe Claire, QC, Canada
Contact: Charles Szeto, president, at 888-421-3737 or
Serving the industry since 1986, Szeto Technologies provides call centers with turnkey communication equipment and services, including telemessaging, switching, messaging, direct connect, and dispatch functionality, as well as Work Alone and Employee Safety Monitoring apps.

Tasco Message Centers
Baltimore, MD, USA
Contact: Anita Swain, corporate sales and marketing, at 410-377-3000 or
Tasco is a full-line service provider of messaging services for both business and the medical profession.

TAS Marketing
233 Whitepine Creek Rd
Trout Creek, MT, USA
Contact: Steve Michaels, president, at 800 369-6126 or
TAS Marketing has been the premier business broker for telephone answering services since 1979 with over 475 businesses sold to date. The 2014 Business Reference Guide calls Steve Michaels the TAS industry expert. New listings are available from the TAS Tips newsletter. Go to their website to subscribe.

TeleDevelopment Services, Inc.
Contact: James Loveless, VP of global solutions, at 440-281-3059 or

TeleSoft Systems
Contact: David Filwood, CEO, at 250-760-0142 or

Toshiba America Information Systems, Inc., Telecommunication Systems Division
Contact: Annita Avila-Sharpe, marketing manager, at 949-583-3700 or

Also see our Association and User Group listing.