Associations

Associations: There are many associations in the call center arena.  They provide various services and benefits to their members to help them in better running their call centers.  Some associations have a general focus; others are specific, concentrating on call centers using one vendor’s products or even on an individual product line.  Historically, associations are not-for-profit, relying on member volunteerism.  The trend is towards paid staff or even a for-profit business.

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