Scheduling Software

Scheduling Software: Scheduling software in a call center allows agents to schedule callers to attend events or to make appointments.  The software will track an inventory of available time slots for an appointment or available seats for an event, allowing agents to book that inventory and assign it to a caller.  Other caller data can be received and included with the schedule.  Often there is a self-serve module for people to do their own schedules without talking to an agent.  Once scheduled, confirmation and reminders can be sent to the customers.

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