On-Call Software

On-Call Software: On-call software allows for on-call personnel to be scheduled, so that call center agents can know who is on-call for a specific day and time.  Automatic dispatching is often an option, based on the on-call persons’ preferences and using their pre-programmed phone numbers and email addresses.  Typically the software allows for primary and backup on-calls to be entered or it can rotate through a list.  When the software is Web-enabled, clients and end-users can access it though a secure Website to make changes, update information, make their own schedules, and print reports.

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