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Web-Enabled Call
Center Systems
Web-Enabled Call Center Systems: Today’s call centers do more than handle phone calls,
they also process contacts made via the Internet.
Web-enabled systems allow for processing of both phone calls and Internet
generated traffic. Common features
include email message processing, text chat, VoIP (talk to an agent while
looking at a Website), assisted browsing, page push, and call-me and talk-to-me
buttons.
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