Predictive Dialers

Predictive Dialers: To maximize the effectiveness of outbound telemarketing agents, sophisticated, automated dialers are used.  Predictive dialers monitor agent call length, as well as other parameters, dialing prospects’ numbers from a database in anticipation of when an agent will be completed with one call and ready for the next.  Predictive dialers can allow agents to double or triple the number of callers they talk to when compared to manual dialing.  Many predictive dialers interface to Do-Not-Call databases to ensure that prohibited numbers are not inadvertently called.  They can also be programmed to meet time of day calling restrictions to ensure that numbers are not called outside of mandated time frames.

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